Bought 2 soft toilet seats that did not have brand name and realized that the $69 each could have been purchased at home Depot or Lowes for $35. $15 dollar shipping on top of that and still waited a week for arrival. A representative replied with a lengthy note about small business over head versus big box stores, etc and offered a refund minus a hefty restocking fee plus shipping at my expense.
As as I try to patronize small businesses instead of Amazon, experiences like these make me wonder if it's even a worthwhile cause.
Nice online shopping website. Lower cost shipping is very slow... 1 week.
Order arrived incomplete on a Sat. When customer service opened on Mon a new invoice was quickly generated... no extra costs. But, a 1 weekend job is now going to be at least 2 weekends. Quality control in shipping is badly needed. Will not be my 1st choice in future.
I purchased an air gap that was expensive - advertised as stainless steel but did not match my stainless steel sink, faucet, etc. Furthermore, the air gap cap was too tight to fit on the tubing without undue force. I returned the product and of course, was shown that the cap could be forced onto the tubing. I was charged restocking fee and postage. I would not recommend this company.
I had a plumbing issue, needed a particular part that was no longer being sold by the manufacturer. Kaylee was able to assist with finding the part else where. Very professional team. Thanks plumbingsupply.com
Found obsolete parts for our Eljer toilet on their site. The navigation to finding those parts was very simple, easy to read diagrams with dimensions made selection a breeze. I'm in NC, ordered on Monday & received from California on Friday - exactly as ordered! Even the color of new toilet seat matched a 20 year old tank. Thank you - will recommend & use again if plumbing supplies are needed!
Wow! I wasn't sure quite what I needed so I sent an email to customer service and they were super responsive and extremely helpful. I live over 30 minutes from the nearest store and it was well worth my time to shop with them online.
Toilet chain broke on our 40+ year old toilet. We can no longer find it at Lowe's or Home Depot online (with Covid, we are trying not to go personally to places). I did a search for them online and found where someone else with an old toilet had contacted American Standard for hard-to find parts they needed, and American Standard recommended PlumbingSupply.com to that customer. So we decided to order from them -- they had the toilet chains and we got a spare handle since ours is beginning to act up a little. We ordered online on a Friday morning (after midnight Thursday night) and received the complete order on the following Monday. Very pleased with online experience and items received and fast shipping.
Bought drain kit for Americh tub. Before we could get the tub installed, we had a complete sewer line collapse and replacement. So after 5 months, had a plumber to come install the drain. Too bad for me. The kit had mis-sized parts and was unusable. Was told "I should have inspected and noticed the issue when I received the kit." Now, I am out $160 for the kit and shipping to return it. Plus, some snotty attitude about how they could not resell it. Resell it to some other poor customer who would be out a plumber visit with a faulty kit.
Stay away!
I recently ordered a replacement toilet seat for my toto toilet and paid the exorbitant amount of 109.00$. I received it and it didn't fit. After 2 calls to plumbing supply and my refusal to pay a 30% restocking fee they agreed to let me send it back. The cost of UPS shipping was 42.00$. UPS suggested I ask them to issue a return label because their rate would be less and I pay for the label. They refused to do this because, "it wasn't our fault." Why would I or anyone buy from this company again. I am paying 42.00$ for absolutely nothing, a total scam.
I had a plumbing issue, needed a particular part, none of the big box stores carried it and neither did my hardware stores, (a male clean out adapter plug with screw on cap/cover piece) I went online and this site had the best photo's and once I clicked on the part the perfect size I needed. It arrived earlier than expected and the part fit and completed my project. I'll tell my friends. Thanks
Overview
PlumbingSupply has a rating of 2.3 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. PlumbingSupply ranks 18th among Plumbing sites.
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- Chico, CA, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear of your dissatisfaction with your interaction with our company.
However, we wanted to address a couple of things about your statement:
The "replacement seat" you refer to was actually a replacement seat lid for a high-end bidet toilet - a Neorest 500 - therefore, the price is going to be a bit higher than a regular toilet seat/lid as it is not a run-of-the-mill item.
The seat lid "didn't fit" because it is for a Neorest 500 - not the G500 you stated you have after you received it; the G500 is a Washlet seat (which can be placed on most manufacturers' toilets) - not a Neorest seat (which is only for the Neorest) - so they are not compatible (confirmed by a Toto tech support representative).
We had asked you to send us pictures of what you have and what you received so we could investigate why it didn't fit (we typically assume the customer has ordered correctly until proven otherwise); you elected not to provide that information and instead contacted Toto yourself - which is fine, but does not help determine why the item you ordered from us didn't work for you.
When we contacted Toto and found out that an entirely different lid is used on the G500 Washlet, we determined that this is why you did not wish to provide the information we requested.
Because the seat was ordered incorrectly, it is our standard policy to have the customer return it at their expense, and a restocking fee would apply; in your case, due to your strongly indicated dissatisfaction, we waived the restocking fee as a courtesy.
In most cases, the shipping amount we charge at purchase is well below what the carrier would actually charge, and when we make a mistake, we are more than happy to send a return shipping label; however, when we ship exactly what was ordered, it is a fair requirement to place that responsibility on the customer.
We hope this information is helpful, and provides a clearer understanding of the issues you have mentioned.