Platinum Health Supply

Rude staff who have no idea. Orders that don't arrive. Appalling service. Shop elsewhere. Staff tell massive lies. Appalling.

Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.

They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.

Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.

I placed an online order on 3 January 2022 and have not received any notification if it has been sent yet. Sent an email this evening to request a status update on the order & find out if it's being sent via Australia Post…

I ordered on 2/1, paid express postage. As of 24/1 I still have not received my items, which cost (with postage)over $80. If items weren't in stock this should have been stated. I keep getting emails saying that you are really busy and to be patient, but my patience is beginning to wear slightly thin. I have emailed, waiting to get an answer from you. You have made it easy on yourselves by not answering phone calls. I really hope you are a legit company.

Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.

I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat

Everything was great! Phone & email customer service was great! Answered all my questions. Had to pay quite a bit for express delivery (only option) but it did arrive in a day after it was shipped! Would purchase again.

We provide world class treatment and ayurvedic medicines for men and women. We believe that each and every individual should enjoy his/her life to the fullest. If you have a problem related to sex our sex specialist doctors have a solution to it.

Excellent ordering system (just waiting to see how fast delivery is!)

Took over a week to recieve product but the frequent and detailed updates helped me understand the reasons why... very professional.

Platinum Health Supply is the best place to buy all your health supplies. They have good prices, free shipping and fast delivery! I recommend them for all your needs.

I just wanted to say a big thankyou to your team. I ordered on the 1st January 2022 and received my order on the 19th January 2022. I know it was a little longer than normal postage BUT you kept me up to date with regular emails regarding my order. I hope you all have a break soon when the panic buying of Rat tests settles down. This is my third time ordering from you and again and I will again in the future I'm sure.

Apple Pay is good to have. Duck bill head straps is good to avoid ear pain and better for comfort

I received the box in a plastic courier bag with little protection for the box inside. I imagined that box wouldn't be torn or partly crushed on delivery.

What I like about Platinum Health Supply is the pro-active approach to ensure their customers including myself being informed of the supply even to the point to whether the supply has been delivered. Of all the retailers I have dealt with online that's the first for me. Well done!

I have worked with this company on an auto- delivery for the last 6 months. I have found the general service and customer service team to be really outstanding and responsive,

I found it very easy to navigate the website, including using the search field, and as a 1st time customer that was great that I was able to make the order and payment without logging on to be a member and requiring to sign up or sign in.

It was easy to purchase online, and I have the option to pickup onsite to overcome any shipping delays.
I was disappointed to arrive for collection and be told my product was no longer available and they had substituted it, but I was happy they had replaced it with an equal sensitivity product.