Planet Fitness

The Naugatuck planet fitness has been extremely unprofessional. The staff members canceling memberships without letting the member know falsely accusing members, including myself no planet fitness is one of the worst planet fitness with the employers that they hire there very immature very very rude talks about each other, talks about members in front of other members you bring it to the regional manager the regional manager doesn't do anything about it. You try to contact and get things done about it instead they retaliate against you and cancel your membership stating that you violated a planet fitness policy, this has been an ongoing occurrence for quite some time now the gym has been nasty water leaking from the ceiling, etc. I've literally just been canceled for having a conversation with My Mother that had nothing to do with anyone in the lounge after I've been reporting the staff and what's been going on in the gym I ended up being retaliated against by the regional manager the managers and staff members also talking behind my back falsely accusing me calling me names harassing me, etc. something needs to be done. They also scam you out of your money, and cancel you and do whatever they want to do

The gentleman in the photo who works the night shift at Planet fitness 1455 Pleasanthill Road Lawrenceville GA harassed and bullied me on 3 occasions. Last week he told me to leave the gym and he deleted my account. I stopped by the gym the next day to speak with the asst manager who told me the manager might not get back to me because he doesn't deal with complaints. I emailed both Investor Relations and the CEO. No one took the courtesy to contact me. This is the worst gym ever. Stay away from it.

I have been going to planet fitness for several years. Was there last weekend to tan. I waited at the front desk for at least 15 minutes until a kid came out and didn't even say he was sorry. I coudn't even see through his long hair which covered his eyes. He just grunted "what do you want". I then asked him who his supervisor was- Hank. There were several people waiting behind me. THey should have a bell or something to alert of customers but worse was the way I was treated with this kid finally made his way to the desk.

Don't join this gym, especially in Jacksonville NC. The manager will take more money out of you account without permission. Then when trying to get it back, you can't! They purposely put late charges even the on auto draft! Don't waste your time.SCAM!

I have been a loyal member of the Planet Fitness branch in Egg Harbor Township for more than 5 years, and I was shocked to discover that my membership had been terminated on 7/25 due to accusations of disrespecting the staff. I have always tried to show my appreciation to the front desk employees by regularly bringing in chocolates, cookies, cupcakes, and fruit baskets. I have specifically expressed gratitude to Nick, Caleb, Cate (the former manager), and other morning desk staff. Despite this, my membership was canceled by Caleb, the current manager, allegedly due to personal reasons. Throughout my membership, I have maintained a positive and cooperative relationship with all the front desk employees, and I have never received any complaints about my conduct.
I have raised legitimate concerns about issues such as malfunctioning equipment and the unavailability of technicians and parts to Caleb. I have always displayed patience and understanding in such matters and have never demanded a refund. Despite this, it seems that Caleb took my legitimate concerns personally and fabricated allegations against me.
Recently, a new employee named Suzen has been unfriendly and unhelpful towards me. I have reported this behavior to the location manager via email. Specifically, on Saturdays (7/20) when Suzen is working at the front desk, I have encountered difficulties in using the Massage Chair and Hydro Massage Bed due to her inability to assist. Last week, I patiently waited for 15 minutes as she struggled to set up the massage equipment. As a result, I avoid using the massage facilities altogether when she is on duty.
I am reaching out to request the reactivation of my membership and to seek understanding and empathy regarding my experience as a customer. I hope for a positive and considerate response. Thank you.

Too many people mainly young high schoolers just standing in the way of the equipment not allowing others to just go in get the work done and be done. It would be helpful if staff monitored this. Other than this it's a great place.

Double charged me for the year, filthy dressing rooms and shower. Im.still waiting on hold to talk to corporate but there is a message saying I should just go to www.planetfitnes. I need to talk to someone. I need my money. Planet Fitness is not what it used to be.

This website becomes inaccessible when you have billing problems. It's impossible to resolve issues. This company is unresponsive. They respond to reviews with "Cut and Paste" responses that don't pertain to the problem.
They've made me pay double for two months that I thought my membership was canceled. They forged my name onto a contract. They are making me live out their illegal document even though the manager told me I was banned from the gym.
They don't care that there's another gym nearby with parking, a swimming pool, a sauna, more options, a theater room... And it's the same price.

This Planet Fitness is in Rothschild Wisconsin. If I could grade with O stars, I would. This is my complaint about the fees I have been charged for the past 9 months, yet my son KP was not granted access to the facilities at Planet Fitness. My son KP has been a member since 2018. During those years, KP was not and is not a very frequent gym goer however he never minded paying the membership due to attendance. That is why I continued paying so he would have access to the gym whenever he had time. At the end of Oct 2023, I went to PF to claim responsibility for KP's membership; I wanted to gift him the gym membership as his birthday + Xmas present moving forward. They took my bank card # & PF had my son's card info as he was already a member. PF had access to both cards.
Since Nov 20,2023, I have been paying the monthly membership fee of $23.04 until July 2024 without interruption. In July, Planet Fitness withdrew 2 payments, one for $39.00? And another $23.04 on July 1 -monthly fee. From Nov 2023 until now, KP has faced some issues: My son has been denied access to the gym several times despite having a valid membership, according to them, for nonpayment yet no in-depth explanation was given. 1) Lack of communication & support from the gym staff regarding this issue. They failed to tell KP that they needed a 2nd working card on record, even though they have my son's and mine. The issue started when my son's card was declined due to lack of funds at that time or it expired, however, they tried my card and it worked and continues to work. 2) The response to my son's previous attempts to resolve this matter was inadequate + when he went in person on July 18. This is unacceptable & constitutes a breach of contract. My son is a paying member, he has and had the right to access the services as I have been successfully charged. I request immediate action to address this issue, in the form of 1) a Full refund of paid fees for 9 months as he was denied access. 2) Or uninterrupted access to the gym for the 9 months to replace the 9 months pd. (This choice will not be our first choice but we would accept it)

They stole from my credit card $375 dollars. I understand the policy is not cancel at time, but twice a month $30.48? They are stole company. Experience Fitness transfer all the customers, but Planet Fitness charge me like the have the services like Experience. Karolina Bacca is the manager but is the worst person that I spoke. Terrible customer service.