Harassed by a staff member about tiny nap sack. Meanwhile another member I counted 3 that 6 am morning, had their duffel bags with them. I was a member for a year and a staff member at one point.
After telling rude staff member Brittany at PF Houston on Jones rd called Steelechase, I told her, even after a year with no issues, that I would just put it on and continue working out with my daughter. There was nobody in that room with us at 630 am on Sunday. That was our first session together she is 14 and wanting to learn how to workout, I am a trainer, nutritionist and stretch practitioner.
To be honest, I have never been so humiliated and intimidated in a place that is supposed to be a safe place for customers wanting to be a healthier version of themselves. This is not a joke and should be taken seriously, this is not a real gym.
Immediately after telling her I would wear the tiny bag she insisted to repeat the same phrase and a blank stare- like rude teenagers. Then she proceeded to tell me that I need to leave if not. This was also during the freeze, well that morning before the freeze, and after we were sweating for 20-30 mins. I am writing this now because I really do feel that these employees they have are doing this on purpose because they can cancel memberships. It was a girl name Brittany and I am clearly black and Asian decent, so I did feel that she had a goal in mind. I just wanted to share how unfair that was, however because I felt this way and it was not the first from their Sunday staff, during the week staff is fine. No issues, during COVID we all kept our tiny bags. I did leave her a small coffee mess to clean up, as not even the front desk cared when I told them what happened. I was then banned and I am actually a very calm person, I don't get upset easily but her demeanor and energy in front of my kid was so disrespectful I saw red. Btw people are dealing with a lot mentally to have to deal with other peoples childish/racist ways.
Just thought I would share my own experience. Oh and don't ask a PF for a cleaner hydro bed at any location they will look you up and cancel your membership for no reason. I use them for the hydro and massage chair due to a lifelong injury I have from a car accident. I needed PF but they didn't need me, not even a call from back office. If there is one. Lazy staff, rude and disrespectful. Please don't give them a red cent.