How would you rate Plane arts?
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GB
2 reviews
0 helpful votes
Follow Thomas R.
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BEAUTIFUL Model. AMAZING Customer Service!
April 18, 2023
Updated review

The model of a Twin Otter l ordered is simply beautiful. These models are very expensive. But worth every penny.

The production time is lenghty, which is made 100% clear, but you are kept regularly up to date with progress.

I had a bit of an issue when they sent pictures of the finished model for me to accept. But this company went well beyond my expectations to resolve the issue, and l now have exactly what l wanted.

If you have any doubts about this company. Then cast them aside. You won't be disappointed!

Date of experience: April 18, 2023

Very Disappointed
March 25, 2023
Previous review

Ordered a model from their Ebay store and asked for the aircraft presentation to be personalised to reflect a personal attachment to a particular airframe.

After waiting over 2 months, with regular contact, pics of the model were sent for my approval.

It was a totally different colour scheme to what was advertised and what l obviously wanted!

Now having to seek a refund as I'm not waiting another 2 months!

Very disappointing, and totally unacceptable mistake.

Date of experience: March 25, 2023
Philippines
4 reviews
6 helpful votes
Follow Alan W.
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This company from the Philippines deserves praise. They manufacture excellent hand made wooden model airplanes. Quick turnaround and good communications. Run by a British pilot.

Date of experience: October 19, 2014