PetCareRx

Taking care of pets is quite hard work. Sometimes there is not enough time for everyone. I am well aware of this. Over the years I have come to the conclusion that these guys are the best on the market.

I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!

I'm not sure why people think this place is great. Every order, EVERY SINGLE ORDER, is a ball of knotted yard with these people. A million emails, a million texts, and it takes too long to receive the order. They have driven my vet crazy with their demented customer service. I am an extremely patient person but I just can't stand dealing with these idiots anymore. I do NOT recommend these people and I'll say it one more time: you have to wait forever to receive your order and it is an absolute clown show for them to get it straight. Save yourself. Go somewhere else!

The company renewed an annual membership for 239.95 (which is over double) the original membership fee, without any emails stating renewal was approaching.I have a few different subscription with other companies and emails are always sent reminding a charge is coming. She said it must have went to spam or junk, no it did not! My bank flagged the charge immediately and because I did not recognize it they flagged it as fraud. Canceled my card and had to issue a new one. I called customer service as soon as they reopened from the holidays. Was told money would be refunded in 3 to 5 days and I would get a confirmation email. That never happened. 4 days later I get a call they can't refund to a new card and check would have to be sent, another 30 day wait! Asked to speak to a supervisor to get check expedited, none were available, so she put me on a call back list. Still waiting. I have major doubts I will ever see any money returned!

Spoke with Pamela and have in the past. It's always a friendly and helpful conversation. Very courteous, she does her best to assist me in ordering supplies for my cat.
Keep her on the job! I'd miss her if not there.
Thanx again for the best service!
Dr Mike Rothstein
San Antonio

Pamela explained why I was receiving texts with a 30% off offer that I could not apply to my purchase. Apparently it's get the 30% off now and then, OR be a Pet Plus member...which I am. It seems like a lot to pay so that I can get the cheaper price on my cat's prescription. However, I have not done the research on the pricing at other places...nor done the math on a yearly savings versus the Pet Plus membership... so I don't know how the comparison stacks up. She DID offer me a 50% off membership that I would not have known about... so that was a GREAT savings. She took care of my situation and was very pleasant and helpful.

I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.

PetCareRx has been a lifesaver for my 5 Maltese over these last many years, enabling purchases of high quality prescriptions and other supplies. Three lived long, healthy lives before passing away of old age. My 2 current Maltese are healthy and happy. Just now dealing with age-related supplements. So thankful for PetCareRx. Encourage all pet owners to become members!

The items i ordered arrived in 4-5 days, everything looked great. Their prices are in-line with other providers, but they ship right to my door. They have a great selection, and i'm able to kill fleas on all my pets effectively. They sell quality products at reasonable cost. Very satisfied.