Overview
PDFSimpli has a rating of 3.1 stars from 1,926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 5th among Software sites.
I have tried a test conversion. The result was worse than e.g. finereader, especially regarding the loss of formatting. Therefore not usable for me. I then fell into the subscription trap and unlike the trustworthy PDF guru, who refunded everything, they did not want to refund the debited installments except for one, although I did not use the program after the test. In contrast to the competition, pdf simply used the less transparent automated payment procedure without visibility of the individual debit, so that the debit is not noticeable.
Attempted to cancel and stop the sutomatic billing but no response or ability to talk to anyone e live. Don't want to continue as never use this. Disgusted. Would never sign up for a ythi h line this agzin
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Once they got my account information they set themselves up with a 49.95 per month recurring payment and refused to return my money I did not authorize until I canceled my PayPal dispute. Canceling would have left me with no recourse had they not returned my money which they still have not returned.
Hello,
We’re sorry to hear about your experience. The $49.95 charge is part of the subscription plan, which is clearly outlined when selecting the 14-day trial, as it renews automatically if not canceled before the trial period ends. Regarding your PayPal dispute, please note that we are not notified when a dispute is canceled. However, you can email us at support@worksimpli.io to confirm the dispute has been closed, and our team will be happy to assist you further.
Best regards,
PDFSimpli
It's scam. I did sign up for a single one time service and than get charged 50eur a month as subscription. Even if I did sign fully 50eur is far far expensive
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
I selected download as PDF and I got a Word file. I hate Word, always have. I'm still interested in the 3.95/4week plan if I can get the file format I select downloaded correctly.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I was charged from two bank accounts both for the initial access and subscription I did not want. When I emailed to get this resolved no one got back to me…I extremely disappointed.
Hello,
Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.
Best regards,
PDF Simpli
This is a scam to take your money. Don't try it! I signed up for the "free" trial and got charged $299. I cancelled immediately. Still in dispute!
Hello,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with our service. Could you please provide more details about the issue you encountered? It sounds like you have mistakenly purchased our annua plan.
Feel free to reach out to us directly at 1-844-898-1076 or via email at support@worksimpli.io. We're here to assist you and improve your experience with PDFSimpli.
Best regards,
PDFSimpli
I'm unsure if there is a charge to my account in 14 days. It was not very evident in the instructions.
Hi,
Thank you for the 5 star rating. We are happy to hear you had a positive experience at PDF Simpli. We value your input and encourage you to let us know more details about your experience with us. You are trying out PDF Simpli for 14 days with unlimited access. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends because if no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.
We do have different offers depending on your needs. Plans starting on $3.95 up to $12.95 a month.
Operation hours are: Phone 9:30 AM- 6:30 PM AST MON-FRI | Chat 24/7 or Email support@pdfsimpli.com.
Sincerely,
PDF Simpli
I recently purchased what "I thought" was a one off conversion from pdf to word for a business plan.
I submitted my details and paid for the conversion of £1.95.
Excellent service, fast and converted perfectly.
I was very happy with your service until 14 days later when £49.95 subscription was taken from my account without my knowledge!
I do not require a subscription, I have never before and probably will never again need to use this service and would very much like a refund as soon as possible please!
Hi,
Thank you for reaching out, and we apologize for any frustration this situation has caused. We aim to make our services as transparent and straightforward as possible.
When signing up on our website, customers are prompted to review and accept our terms and conditions, which explain the 30-day refund policy and the nature of our subscription model. Our sign-up process requires confirmation to ensure clarity, and we send a follow-up email that outlines all these details, including instructions for managing the subscription.
Please understand that while subscriptions renew automatically, they can be canceled at any time through the account portal or by contacting our support team. In light of your concerns, please let us know if there’s anything further we can do to assist. Thank you for sharing your experience, as it helps us continue to improve our service.
Regards,
PDFSimpli
I couldn't do the basic things I could do with the PFD Filler, and then they charged my Credit Card $(.99 after I canceled via the website. I left two messages for billing and never heard back from them, I ended up calling my CC to dispute the charge.
Michael K.
Hello,
Thank you for your feedback, and we apologize for any confusion you experienced regarding our billing process. Upon reviewing our records, it appears that a subscription charge of $49.95 was submitted via PayPal for our services. Any other billing discrepancies, such as the $99.00 charge mentioned, are not related to our company.
We regret that you found the platform did not meet your expectations for basic functionality. We strive to ensure our tools are effective and user-friendly, and your comments will help us improve.
If you have further questions or need clarification, please don’t hesitate to reach out to us directly at 1-844-898-1076 or email us at support@worksimpli.io. We're committed to resolving any concerns you might have.
Best regards,
PDFSimpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli