I ordered a Christmas ornament with photos downloaded from my phone. I couldnt get one of the photos to place correctly on the ornament. Customer service got it placed for me but advised I should probably use a different photo as that one would probably be blurry. I really wanted that photo so decided to go ahead with it. I'm really glad I did! It wasn't blurry at all and it looks so professionally done. I can't wait to give it as a gift! Will definitely use this company again.