Oista Store

I ordered a waist trainer according to their size chart to what would fit me correctly. I get it in the mail and it doesn't fit at all, more than a couple inches off. I email customer service and they refuse to do a simple exchange. All I wanted to do was simply swap my size for a larger size (obviously hasn't been worn) so I can actually use the product. I received an unprofessional, rude email back. If you want a waist trainer, go to eBay and get one for $15 that works the same as this crap.

I have to say that I was a bit leery at first due to this being my very first time purchasing from here but I must say I am immensely satisfied. Omg let me tell you ladies…the items were quality pieces with very sturdy material. The colors were exactly as advertised and the pieces are 100% on point. I can't wait to put this in my store. I know it will sell fast. I am looking forward to buying more of the same item before it sells out and then some. If your contemplating on purchasing with them "Do it!" Customer service also played an important and huge part of this great experience. They were assistive and very communicative throughout the entire process. I am one happy customer.
I give them 5 stars!

AVOID - WARNING
They posted a wrong size to me. I ordered a size S for my Niece. They shipped a size L.
Outside on polybag the size was even amended, but it did not cause any red flag for them.

Now the company "offer" to accept to exchange, but insist that I have to pay for the return freight / postage to them.

Imagine, they do not want to take any responsibility for their own mistake!

This after many complains unchanged both by email and through a hopeless chat "service".

Use your money elsewhere...

(It does not get any better that is is shipped to Europe..., but that is just another bummer)...

I received my vest and it was too big. I even contacted the company to make sure I ordered the correct size. Well, It was too big no room to tighten. I was on the live chat to find out what I needed to do to return the item and what size they suggested. I was on the live chat for 1 hour! Very slow response and next to no answers. I still don't know what size I need and they were not helpful! I chose to use them because they are locally located in Georgia. I was trying to support our own. Learned a lesson from them,, they obviously don't care about their customers or their time! Very disappointed! Will shop else where!

I ordered a waist cincher that was on sale for the holiday price. Little did I know that meant it was on clearance.

I returned the order to exchange the product and just found out after being told I could exchange the item, I could not exchange it or get a refund!

I will be calling and speaking with a supervisor ASAP, but I can honestly say my experience has been horrible and feel like I have been lied to. I wouldn't have tried to send back the cincher to exchange it for the right size if I wouldn't get it shipped back unless I pay another $10 for shipping fee or pay the full price and shipping for the right size.

Needless to say, I've been in customer service for over 6 years now and they better figure something out!