Oh Polly

So cheap and costly never again, I received 2 dresses with very poor quality, I am a big shopper and never wrote a bad review, I had to pay almost 150$ for custom that I was not aware of, I promise you, buying at temu would have been more worth it…

Good luck if you have an issue. You only have AI to help. It's a total cluster. Not worth the headache. Buyer Beware!

So be aware if you live not in the UK and item will not fit you or you simply will not like it, you will need to pay the return fees which can be a lot higher than the original price of the item you purchased. On their website they tell you that return fees are to be paid upon posting your return. However, there is no explanation that they will not provide a courier for you, that you will need to do it by yourself and fee can be a lot higher than delivery fee! And when you tell them that they answer that that's how they work and that it was mentioned on the website. But it was not! Disappointed. Will never order again and will definitely not recommend to anyone.

I bought three items, only keeping one dress for my birthday meal. I returned the other two in the SAME parcel and they're trying to say I never returned the most expensive item so don't buy from here! Returns are awful and you won't get your money back. I have always shopped at oh Polly for my birthday but as I have literally been robbed of the item and the money I won't be buying from them again.

My daughter trusted this site and we placed an order. There was a complete lack of communication and tracking. A month later, we started to find out about this order. They say it was sent and they are not responsible for the delivery. Now they offer to refund about half the cost. This is very unfair.
Choose other offers from other sellers.

***Do Not Shop Here***Would give a zero if I could. Do not shop here. They will misplace your purchased items and not take accountability on their part. I bought dresses 4 weeks prior to when I needed it and they sent it to a complete different address hundreds of miles away. They claimed they would issue a refund for the items, only to find out weeks later that they never did. I contacted them regarding this and they said the same thing that they"will issue a refund". Only this time it's more insulting. They sent a refund of $11.00. My items costed nearly $300.00. Save your money and shop elsewhere that has integrity and not trying to rob you of your money.

I received a cheaply made dress and tried to return it for my money back or store credit and I got no help at all. They did not take my return. I will not be shopping here anymore. I advice you not to be tricked by their cheap clothing

It's like these people don't read the chain emails. You have to keep repeating over and over again what needs to be done. My package never arrived and I have to go through 3 weeks of repeating that I visited the pickup location. It's like endless loop with these people. 0/10

There have been 2 instances where I needed assistance regarding a change in my order details. The response time with customer service is faster than most online retailers. Importantly, they provide a more detailed update.

I needed to send back a parcel but missed the cut off due to circumstances out of my control. Ellie G was so polite, kind and helpful in her response and sorted it straight away. Definitely an asset to the company.