Oh Polly

How would you rate Oh Polly?
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Canada
2 reviews
1 helpful vote
Follow Minerva K.
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So cheap and costly never again, I received 2 dresses with very poor quality, I am a big shopper and never wrote a bad review, I had to pay almost 150$ for custom that I was not aware of, I promise you, buying at temu would have been more worth it…

Date of experience: December 18, 2024
California
1 review
1 helpful vote
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No customer service
September 11, 2024

Good luck if you have an issue. You only have AI to help. It's a total cluster. Not worth the headache. Buyer Beware!

Date of experience: September 11, 2024
AE
1 review
1 helpful vote
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Disappointed!
July 16, 2024

So be aware if you live not in the UK and item will not fit you or you simply will not like it, you will need to pay the return fees which can be a lot higher than the original price of the item you purchased. On their website they tell you that return fees are to be paid upon posting your return. However, there is no explanation that they will not provide a courier for you, that you will need to do it by yourself and fee can be a lot higher than delivery fee! And when you tell them that they answer that that's how they work and that it was mentioned on the website. But it was not! Disappointed. Will never order again and will definitely not recommend to anyone.

Date of experience: July 16, 2024
GB
1 review
3 helpful votes
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Robbery
October 4, 2023

I bought three items, only keeping one dress for my birthday meal. I returned the other two in the SAME parcel and they're trying to say I never returned the most expensive item so don't buy from here! Returns are awful and you won't get your money back. I have always shopped at oh Polly for my birthday but as I have literally been robbed of the item and the money I won't be buying from them again.

Date of experience: October 4, 2023
Denmark
1 review
1 helpful vote
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Stay away - fraud
April 13, 2024

My daughter trusted this site and we placed an order. There was a complete lack of communication and tracking. A month later, we started to find out about this order. They say it was sent and they are not responsible for the delivery. Now they offer to refund about half the cost. This is very unfair.
Choose other offers from other sellers.

Date of experience: April 13, 2024
New York
1 review
1 helpful vote
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Do Not Shop Here
January 30, 2024

***Do Not Shop Here***Would give a zero if I could. Do not shop here. They will misplace your purchased items and not take accountability on their part. I bought dresses 4 weeks prior to when I needed it and they sent it to a complete different address hundreds of miles away. They claimed they would issue a refund for the items, only to find out weeks later that they never did. I contacted them regarding this and they said the same thing that they"will issue a refund". Only this time it's more insulting. They sent a refund of $11.00. My items costed nearly $300.00. Save your money and shop elsewhere that has integrity and not trying to rob you of your money.

Date of experience: January 30, 2024
Florida
1 review
0 helpful votes
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Not tall girl friendly at all
February 5, 2024

I think these dresses are meant for midgets because I'm not even that tall 5'6 and a half and the dress I ordered was so short on me it ended half way up my butt. It almost ripped trying to get it on because it had a bodysuit underneath that was soo tiny and not even shown to have on the pictures of the website. I wouldn't not reccomend these dresses if your even 5'4" and up there's no way it'd fit. But they did let me return it and get a refund.

Date of experience: February 5, 2024
Texas
1 review
0 helpful votes
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Dress return review
January 6, 2024

I received a cheaply made dress and tried to return it for my money back or store credit and I got no help at all. They did not take my return. I will not be shopping here anymore. I advice you not to be tricked by their cheap clothing

Date of experience: January 6, 2024
Canada
1 review
1 helpful vote
Follow Shabnam h.
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It's like these people don't read the chain emails. You have to keep repeating over and over again what needs to be done. My package never arrived and I have to go through 3 weeks of repeating that I visited the pickup location. It's like endless loop with these people. 0/10

Date of experience: January 7, 2024
Texas
1 review
0 helpful votes
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Lucy and Moya at customer service are exceptional
January 20, 2021

There have been 2 instances where I needed assistance regarding a change in my order details. The response time with customer service is faster than most online retailers. Importantly, they provide a more detailed update.

Date of experience: January 19, 2021

Overview

Oh Polly has a rating of 3 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oh Polly most frequently mention full refund and phone number. Oh Polly ranks 72nd among Women's Clothing sites.

service
286
value
253
shipping
255
returns
217
quality
235
This company does not typically respond to reviews
+40