How would you rate New York Times?
grey star
grey star
grey star
grey star
grey star
Alabama
1 review
1 helpful vote
Follow Lou B.
Unfollow Lou B.
Send Message
Share Review
Report Review

World Class Service
March 27, 2023

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

Date of experience: March 27, 2023
New York
1 review
2 helpful votes
Follow moshe k.
Unfollow moshe k.
Send Message
Share Review
Report Review

Its a antisemitic news papier pleases don't buy it its full of hate on Jewish ppl in Brooklyn in todays days when crime is so so high and they don't have batter what to do than writing all around the year s**t on peaceful ppl shame on thiam

Date of experience: September 11, 2022
Illinois
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Send Message
Share Review
Report Review

Overcharging
February 12, 2024

Apparently, the New York Times was charging me for two all access subscriptions; one through a PayPal account and one through a different credit card. When I realized this and asked them for a refund….they said, even though they saw they had been over billing me, that the most they could refund was two months. While I enjoy some their articles, I was LIVID that they didn't provide a larger refund. Seriously, if you don't care about your customers, how good a provider are you?

Date of experience: February 12, 2024
India
1 review
0 helpful votes
Follow Sanjay M.
Unfollow Sanjay M.
Send Message
Share Review
Report Review

NY times customer service is pathetic. Their customer service portal would not accept multiple payment methods over 6 calls lasting a total of 2.5 hrs, including 3 calls with supervisors! Finally, a supervisor suggested that they cancel the account and setup a new account under the same credentials, which they did. However, they charged my credit card an amount more than 3 times what I was to pay.

A great publication that does so many things superbly well, but cannot get basic customer service right. Shame on you NYTimes.com

Date of experience: February 8, 2024
Canada
12 reviews
13 helpful votes
Follow Steve T.
Unfollow Steve T.
Send Message
Share Review
Report Review

New York Times news requires that you become a subscriber. If you see a link on Google you cannot read it unless you subscribe. Why bother when other companies provide the same news for free. They make money another way, maybe ads etc. I flag them in Google so I don't see them. Other companies have the same stories for free so I rely on them. I'm a Microsoft System Engineer and know information is free elsewhere.

Date of experience: March 24, 2023
Massachusetts
1 review
0 helpful votes
Follow t Z.
Unfollow t Z.
Send Message
Share Review
Report Review

NY Times gave me introductory offer of $10 for first year, the second year will be $60. I tried to cancel my subscription then there was an offer to extend my subscription at $10, so I approved it. I did not get any email confirmation of this $10 renewal, suddenly my credit card was charged $60 and I called Customer Service about this. They just answered no change in my subscription so I was charged $60 and no refund possible. So I just cancel the $60 renewal subscription. Very bad experience.

Date of experience: October 21, 2023
North Carolina
1 review
0 helpful votes
Follow Kenny E.
Unfollow Kenny E.
Send Message
Share Review
Report Review

The only true information that New York Times print, is the date on the paper. How does any of the employees show their face in public. I'm happy that a few writers have left and brought the truth out about the times.

Date of experience: April 7, 2023
Norway
1 review
1 helpful vote
Follow Tomba O.
Unfollow Tomba O.
Send Message
Share Review
Report Review

Seems NYT has a problem some of its reporters prefer propagating Kremlin propaganda on Putins invasion of Ukraine, but not only. (accepting it at face value. Lazy? Or maybe something more to it than that?

Date of experience: January 12, 2024
Denmark
10 reviews
3 helpful votes
Follow Oli J.
Unfollow Oli J.
Send Message
Share Review
Report Review

Otherwise, a very unreliable newspaper - filled with opinions, that do not matter, at all.

Read this article:
https://www.nytimes.com/2021/06/25/world/europe/germany-nazi-far-right.html

- and I am deeply offended, as an Ethnic German - that such an article can be posted.
Writing "The Return of Germany's Far Right" is absolute appalling, along with being untrue.

Examples you give - 29 officers (out of 84 million citizens) spreading nazi propaganda is one clue of the absolute ignorance, a lot of Americans, especially Media Leachers seems to have.

Shame on a paper, that used to be the Top of Pyramids.

Date of experience: August 24, 2023
New York
1 review
1 helpful vote
Follow Nazaret G.
Unfollow Nazaret G.
Send Message
Share Review
Report Review

Fake news
February 27, 2024

Do not trust this newspaper, it belongs to economic power groups which protect their own interests, not those of the population, spreading false news lacking evidence.

Date of experience: February 27, 2024

Overview

New York Times has a rating of 1.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with New York Times most frequently mention customer service and credit card. New York Times ranks 284th among Business News sites.

service
23
value
24
shipping
9
returns
13
quality
23