I placed my order on 11th of October since then my order hasn't been shipped so many emails back and forth they blame the shipping company USPS. Horrible experience
I ordered a order worth of $480 SGD around end of September... till now I have not received the order. The first time I wrote in, they mentioned that my order had to be on hold for security review. I thought it was a scam but after a month of waiting I realised and replied, that was end of October. Few days later, they wrote in that the order was shipped out. Yay...? No. I wrote in again in the beginning of November about the order. Their reply was that the order was shipped but now under USPS and that they could not do anything about it. Now its nearing the end of 2024 and I have yet to receive the package... USPS does not even offer a contact point for international shipment. I do not know what to do, seems like I will not be receiving my $400 back and will not be purchasing from nutriessentials anymore. Please do not purchase from them or you'd probably suffer the same loss as I.
Sophisticated SCAM – Stay Away
An incredibly well-designed and trusted portal with very proactive customer service, fast email responses, etc. HOWEVER, YOU WILL NEVER RECEIVE any product shipped to you, despite many assurances and emails sent.
Absolute worst customer service/experience. BEWARE OF THIS COMPANY. Do not buy ANYTHING from them. Fraudulent company. I haven't received my product, which was ordered two months ago - and they refuse to provide a refund. If they resolve the issue, I will remove this review. As long as this review is up - the issue remains and I lost $150USD. Unacceptable. Order #: *****
I placed an order and paid including shipping and then I get an email about extra charges, not only that, they took these charges out of my account, without asking me. I had very little money in my bank so this stung. I sent them emails that they haven't replied to as yet, and yet they replied to the review defending themselves, and im still not sure if I'm getting my product, which was a product to maintain my health.
How is it that Nutriessentials.com shows a product as available, take your money and when you reach out to them after 10 day and have not received tracking info on your order, they tell you that the item is not in stock. Even till this date, the website still shows it as in stock. I contacted them to ask for a refund and they tell me they will give me store credit. Why would I buy from a company that does not deliver and has such shady practices? Buyers beware, do not shop here as they will take your money and ignore you.
I bought some supplements and they never arrived, I sent them several emails to request information about my package. They tell me I have to contact customs! That awful! It's your job because I paid for the shipping! Definitely be careful, do not buy from this site.
Dear Lourdes,
Greetings and thank you for reaching out!
We apologize for the delayed reply and any inconvenience caused. Your concern has been escalated to our Customer Service Director for further attention. As stated in our international shipping policies, we are unable to contact customs directly from our location in the US. If you have not received your order after receiving an update from USPS indicating that the shipment is in transit to its destination, it likely means that the shipment is being held by customs.
We understand your frustration, especially with supplement orders, as customs need to verify several factors, such as ingredient approval, before proceeding with delivery. For more information on our international shipping policies and why it is essential for customers to contact customs in such situations
We encourage all our customers to check their country's banned ingredients and regulations before placing an order to avoid such issues.
Thank you for your understanding and patience.
If I could have left zero stars I would have. I am still waiting 5 months later for a supplement I ordered in January of 2024 and we are in May. After many attempts to contact them, they make excuse after excuse for not being able to respond. I wanted a refund and they stopped answering my emails. They do not let you add comments on Instagram because they know it will be full of negative feedback.
I work hard for my money. Although it was only 70 dollars and not more that I spent, they stole it. I didn't get what I ordered and they are running and skipping all the way to the bank because I was stupid enough to not so my research about this lie of a company.
Don't trust this company Nutriessential.com, it is 100% scam. I wish I could add a picture of the products but all they sent me was an envelope which had tracking to prove they sent something. Ripped me off over $300
I have received my products within 2 days expedited shipping without any extra shipping charges. I have ordered several products by the brand Pure Encapsulations, Victoria helped me through Process. Thank you so much for helping me out and I will definitely order again!
Dear Razane,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our expedited shipping service and that Victoria was able to assist you throughout the process. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.
If you ever need assistance or have any questions, please don't hesitate to reach out.
Thanks again for choosing Nutriessential!
Overview
Nutri Essential has a rating of 2.8 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nutri Essential most frequently mention credit card, tracking number and several times. Nutri Essential ranks 22nd among Vitamins & Supplements sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evgeniya,
Thank you for reaching out.
I have forwarded your concern to our customer service director, who will get in touch with you as soon as possible. I believe there may have been a miscommunication.
Please note that we deal directly with the manufacturer, and sometimes we are at their mercy regarding the availability of items, such as the product you requested. These items can be out of stock or have specific restock dates due to high demand, and we are actively liaising with the manufacturer to determine when they will be back in stock so we can update our website accordingly.
If that is the case, we offer several alternative options, including store credit or replacement. We always prefer to be clear with our customers and provide all alternatives, as some customers wish to proceed in other ways rather than a refund. However, a refund is always one of the options we provide.
We have been established since 2005 and receive numerous orders daily. Please understand that it was never our intention to appear shady. Expect to hear from us soon regarding your requested refund.
Thank you for your understanding.
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As we have communicated over emails, Nutriessential has confirmed issuing a refund to your attached card.