Nolo

Told them we needed a one-time consult. Was told 3 times someone would get back to us within 24 hours. The third time I offered to pay for the consult. I said if our situation is too small, just say that so we could move on. "We may be able to help you with that." was the response. 2 seconds to exercise professional courtesy would have prevented this review e.g. Sorry, this is not the type of case our site can help you with. How stupid.

Lawyers beware the leads are fake. I received about 25 "leads" and not one of them was real. Sometimes the numbers were not real numbers. When a person would pick up my call I would often hear "who are you looking for" or "how did you get this number". No customer service and if you ask where their leads come from you get a canned response that their sources are legitimate and protected. Stay away and save your money! Mike B. NY attorney.

We are a law firm in New York. We purchased a program from them pursuant to which they were supposed to provide us with legitimate case leads for two practice areas - motor vehicle accidents and personal injury cases. After two months, we didn't receive a single usable lead. Most of these so-called leads were stale - they were months and in some cases, years old. After you attempt to contact the leads, you have to then request credit, but their process is automated and doesn't always issue credit. Their customer service is horrendous. No one responds to phone calls or emails. I receive one stock email telling me I could cancel the monthly auto-renewals, but I could not get a refund. Even though I had a large account balance, they continued to charge my credit card each month for more leads.

This is supposed to be a reputable company with a long history, but this program is a total sham. It is a fraud and should be shut down or sanctioned.

If I could give no stars, I would. We paid for leads for workers' comp. Most of the "leads" we got appeared to be fake. Some of the people who supposedly posted the leads told us "I did not post any inquiry" or "I posted that three years ago." These folks get your money first and then will not give you a credit for all the bad leads they charge you for. Every now and then you do get a legitimate lead that can turn into a real case, but you have to weed through a bunch of apparently fabricated ones to find the occasional legitimate one. All in all, not worth it. I am in a national lawyer group and lawyers all over the country in that group are telling me that they are experiencing the same problems with Martindale-Nolo.

I have a will created in Nolo's Willmaker Plus App. But now I need to revise it. I now get an error message "Sorry. Quicken WillMaker can't open "C\Users\...pfl".
I tried to get assistance online at their website. They have NO "help" or "support" tab. Nothing, nodda, nil. Finally, a chat window pops up; Oh thankfully, I thought! Started a chat, specifying I needed help with their app. I got requests for my phone number, email, location, etcetera, so they could connect me with an attorney! After clearly stating that I needed help with the app, I was told "We can only help connect you with an attorney." So much for my $137, wasted time and effort!

I ordered a software download (Willmaker 2022) from the Nolo.com website. Received confirmation saying I would receive an email in a few minutes, providing the link to download the program. Two days I have received no email and their phone customer service *******158) will not answer the phone or respond to VM. I checked Amazon and the two reviews I read said the same thing: unable to download the software. Total scam.

This site is a joke. Connected with a Customer Service person on 3 days in a row asking for legal assistance with an attorney. I was never connected with attorney despite the representative saying she would have one contact me within a few hours each day I called in. This is just a scam.

I had a question about their Wills & Trusts software. I called their customer service department, left a message because no one answered the phone. They never called back. I emailed them with my question. They never responded. Obviously, Nolo does not value customers.

Don't waste your time on this scam. You will not get an attorney's help. Some 20something years old receptionist just gonna ask you a bunch of questions without any explanation or reasoning. By the time you gave them all the info, you could have gone to an actual attorney and get the help you needed.

Our business: reputable law firm with over a decade of legal experience.
My role is to help the law firm grow.
Earlier this month we purchased leads, we were told were pre-screened (they were not, no biggie).
We were told we would receive credit for leads that were not in our area (we were not).
We were told we would receive credit for leads that were not in our field of practice (we were not).
We were told we would receive credit for leads that were spam (we were not).

So, $1800, wasted.