Over the years, I have ordered through Newegg. A total of handful items for computer components and related peripherals. I never had any problems until my last order where I needed to cancel my order. The cancellation was within hours and it was accepted but I incorrectly selected store credit (new egg purchase) rather than credit card of purchase. I emailed immediately using the same email communication for the return. My request was denied - they were unforgiving. So I am now unforgiving. Lesson learned I hoped from both parties. Good bye Newegg. And to those other customers out there, hope you have a better experience and as always "buyer beware". Did I use the store credit? Yes but took time and felt forced to use it - took over a year to find something I needed (and it was more than their competition).
A good company takes care of its customers when things go wrong, newegg does not do this.
I've been a customer for about 10 years. I'd think that means they value my business. But when I didn't get a package, they ignored email for 5 days, then brushed me off.
UPS only deals with the seller, but newegg won't help. Great way to chase me away.
I have purchased a lot of things online and have never had so much trouble in my life. Newegg has a fancy website but the problems I had trying to buy a simple laptop mean I will never deal with them again.
Their inflexibility and verification system had me on the phone with them at least five times in 7 days, live chatting and finally cancelling my order with no resolution. My daughter will not have a laptop to start the school year given the runaround they put me through and lost time.
Newegg is a nightmare stay away if you want to preserve your sanity!
This site is amazing, I constructed a nice streaming pc with it. Everything was in perfect condition until I buy a monitor. When I got it, there were the good old black oozes down the screen, power it on and BOOM, broken screen. I contacted the seller and nothing ever happened. I'd recommend using Newegg for computer parts, and phones, but not monitors.
Newegg is great, our company makes many hardware purchases from it. The prices are competitive and we have not had issues with shipping. However, this year Newegg started automatically subscribing you to their mailing list after each order has been placed, and you have to unsubscribe each time. We've reached out to Newegg to permanently unsubscribe but they refuse to. It disappoints me that Newegg is not respecting a loyal customer's wishes about not to be spammed daily by their mass emails, and are not truly supporting the ability to unsubscribe.
1. [Honest lists]
Dead NCIX's item price always listed confusing: Clicked an $100 item but the actual price was $150 and $50 mail in rebate. Searching products too hard because the confusing lists.
Newegg always list item price at before mail in rebate.
2. [Good deals]
Cheap PC things.
3. I give four star because their refund policy is somewhat uncomfortable.
Wife ordered me a pc for my birthday they sent us the wrong pc worth half of what it was suppose to be sent it back the communication was terrible never told us when they were picking up pc was suppose to be replaced after weeks of waiting finally hear back saying there refunding my money and could take 2 weeks i needed the pc to do my jib this has set me almost 2 months back at work thanks newegg never again
Horrible experience. I bought a refurbished laptop from their site, spent close to $1000. When I tried to set it up (gift for Christmas) the screen would go black and stop. Contact them, eventually get then to take the item back but they issued me a store credit instead of refunding me the money. I did not want a store credit, I want my money back. They told me the item was non-refundable and non-replaceable. How can you sell a defective product and not refund it? Never using them again.
I always like to order on newegg.ca this is probably one of the best website to order computer items. I rarely go to a store for those product, they are always over priced but newegg seems to have the best price.
The chat box is always there to help if you need help. I love it!
I've purchased a computer, harddrive, usbs, mouse, led board and many other things from Newegg.ca. I've always had good luck although some patience is required. I only order items shipped from Newegg and everything has taken slightly longer than I thought it would be but still completely reasonable. This is a site I don't hear mentioned very often, but I would say if you'd like a great bargain this is worth it.
Overview
Newegg CA has a rating of 2.7 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Newegg CA ranks 34th among Computer sites.
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members