website thubmnail of NameBrandJeans

NameBrandJeansReviews 41

2.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NameBrandJeans?
grey star
grey star
grey star
grey star
grey star

NameBrandJeans Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product quality. Many customers report issues with receiving incorrect or used items, alongside poor communication and delays in refunds. While a portion of shoppers appreciate the ease of returns and express satisfaction with their purchases, these positive experiences are overshadowed by frequent complaints about misleading advertising and unresponsive support. Overall, the feedback highlights a troubling inconsistency in service delivery, suggesting a need for improved transparency and customer engagement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
19
value
18
shipping
19
returns
15
quality
17

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Pat A.
Unfollow Pat A.
Share Review
Report Review

Ordered two pairs of Levi's 560 (38x32) Dark Blue Jeans. Received One Pair.
Contacted Customer Service upon delivery on Saturday - they looked up my order and I was told the second pair would be sent out that coming Monday. 30 Days Later still No second pair.
Contacted My Credit Card Company, provided proof and received a refund for the charge against my credit card for the second pair.
The Jeans were actually very good quality and I actually want to order 5 or 6 more but after reading the negative reviews and my previous experience with their customer service (or lack there of) I will no longer be doing business with them.
I have been searching for these jeans since Levi's discontinued them... Unfortunately they thought selling European skinny jeans to an obese U.S. population made more sense to the bean-counters at Levi's then actually giving customers what they actually want.
If Levi's ever comes to their senses and begins manufacturing 560 jeans again I will buy at least a dozen more.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
Follow Rick C.
Unfollow Rick C.
Share Review
Report Review

Great pair of jeans
February 15, 2024

The silver tab model i bought from them was very comfortable. Just like when they 1st came back in that ear. Not feeling tight & very roomy feels. They're perfect. I'm glad they're still available now day. Comfort likes that is very hard to find. Thanks name brandjeans.

Date of experience: February 14, 2024
New York
1 review
0 helpful votes
Follow Sergio C.
Unfollow Sergio C.
Share Review
Report Review

Levi jeans
October 18, 2023

Bought 5 pair of jeans. Jeans were in new like condition no rips tears good color. Also very fast shipping.

Date of experience: October 18, 2023
California
1 review
1 helpful vote
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

Early February 2023, I returned a pair of Levi's jeans the day after I received them because the size was wrong for me. Although Name-Brand-Jeans was good with previous purchases, they did not refund what I had returned the day after I received the jeans on this purchase. And I am pissed off about it. I hope it was worth their dishonor because I will never purchase from them again.

Date of experience: March 2, 2023
Illinois
1 review
1 helpful vote
Follow Glen P.
Unfollow Glen P.
Share Review
Report Review

I never received my order, they charged my credit card.
Left many messages and called many times.
Nobody answers or ever gets back to me.
$#*!ing scammed me.

Date of experience: November 22, 2022
Texas
1 review
1 helpful vote
Follow Mark P.
Unfollow Mark P.
Share Review
Report Review

I took my first "stab" at buying vintage clothing. Unfortunately, neither pair of the Levi's 560 shipped were correct in either size or cut. This can happen depending on the country of manufacture and I really needed to try on the jeans before purchase was made, but I was desperate to get Levi's 560 again. I notified seller of my issues, was instructed to return the jeans, which I did, and 100% refund was made. The seller could not have an easier, quicker, or fairer exchange policy.

Date of experience: May 9, 2022
Ohio
1 review
1 helpful vote
Follow Darrin P.
Unfollow Darrin P.
Share Review
Report Review

I have 560 jeans that I've had 6 years that looked in better condition then the ones I received. For the money I didn't find it with it. I agree with the previous reviews and 560 being out of production, hard to find and was happy to find these, BUT…not with the money for what you get.
You are buying the name.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Pleasantly surprised
March 12, 2022

I really wanted these jeans to work out as you just can't find Levi 560 anymore, sadly they did not fit my husband. I was however pleasantly surprised by the ease of the return. Email corespondence was immediate and funds were refunded promptly. Overall a good shopping experience.

Date of experience: March 11, 2022
Wisconsin
1 review
1 helpful vote
Follow Steve H.
Unfollow Steve H.
Share Review
Report Review

Garbage
November 26, 2021

Got 2 pairs of Levi's was mislead thinking the jeans were new. Got some old used garbage. If I wanted to buy used jeans I could of got a much better deal at the Goodwill store.

Date of experience: November 26, 2021
Alabama
1 review
1 helpful vote
Follow BRYAN N.
Unfollow BRYAN N.
Share Review
Report Review

I ordered two pairs of used jeans at $60 a pair. I wish I had read the reviews before ordering. I received two pairs of very used 560 jeans. For $60 dollars I was expecting a new pair of jeans - not the case. This company is using false advertising. They should be stating up-front that they are selling used jeans. I am going to return these jeans, but based on the reviews, I will probably not get my credit without involving the credit card company. Unless you are willing to pay $60 for a pair of used jeans, do not order jeans from this company.

Date of experience: November 4, 2021
Georgia
1 review
0 helpful votes
Follow Ricki R.
Unfollow Ricki R.
Share Review
Report Review

I have a copy of what I ordered. They sent jeans that were 36 when I ordered a 29. The jeans were supposed to be 550. They sent 560.

Date of experience: November 3, 2021
Virginia
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Like the real thing!
August 16, 2021

You guys are great! Delivery was sooner than expected, the correct size, just what i ordered - I am a very satisfied customer. And, will recommend to all my friends in need. Thank you!

Date of experience: August 14, 2021
Florida
2 reviews
3 helpful votes
Follow Kelly H.
Unfollow Kelly H.
Share Review
Report Review

Wish I would have looked here before ordering. I ordered 2 pair of 560s (nowhere on their site does it say used). I spent $130 and waited EIGHT WEEKS to receive very used jeans. I demanded a refund, but after reading reviews here, feel as though I shouldn't bother. Now if I could only find a reputable source for these jeans...

Date of experience: June 16, 2021
New Jersey
1 review
4 helpful votes
Follow ERIN M.
Unfollow ERIN M.
Share Review
Report Review

SCAM!
March 20, 2021

I bought blue jeans from the company. They sent black. I contacted them about an exchange and they said no, and were very rude. I followed policy for a refund and sent back the jeans (signature required). I never got my money. Now I am out jeans, the price of the jeans ($68.57), and the shipping both ways. Don't get scammed!

Date of experience: March 20, 2021
New York
1 review
3 helpful votes
Follow Tammi D.
Unfollow Tammi D.
Share Review
Report Review

This site is a scam
March 16, 2021

I ordered 560 jeans and was sent 550 - they are not even the color I ordered. Order ******* and they will not even pay for the freight to return what they shipped to me incorrectly. We have been looking for 560 jeans everywhere. ZERO stars!

Date of experience: March 16, 2021
Delaware
1 review
3 helpful votes
Follow Yolanda H.
Unfollow Yolanda H.
Share Review
Report Review

Fraudulent
March 15, 2021

I purchased two jeans. The size was incorrect. I tried emailing them. The email does not exist. I tried calling customer service and the person yelled at me. DO NOT BUY FROM THIS WEBSITE. BUYER BEWARE.

Date of experience: March 15, 2021
New York
1 review
3 helpful votes
Follow RAY P.
Unfollow RAY P.
Share Review
Report Review

Garbage
February 8, 2021

Ordered 2 new pair of Levi 560 jeans at 60 dollars a pair... Received 2 pair of used wrinkled stained 560's. Incredible! Not an honest company... will definitely never patronize again. Buyer beware!

Date of experience: February 8, 2021
Wisconsin
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Mike scott has patients
January 26, 2021

I had to wait for a small period of time. Order got mess up and fix even better than I thought. This place is the best place to buy jeans from and I will be buying from them from now on and until I died... thanks guys for being great business men and having great customer service. Thank you

Date of experience: January 25, 2021
Virginia
1 review
3 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Wrong item shipped; no refund after six weeks
January 12, 2021

Very poor communication and no refund after six weeks. I received the items in four weeks, and returned the items (by USPS tracking shipment) one week later. Horrible customer service and boarder line dishonest. I followed up on my return, showing return receipt, but total silence from Name Brand Jeans. Avoid the headache... go somewhere else.

Date of experience: January 12, 2021
New York
3 reviews
1 helpful vote
Follow j p.
Unfollow j p.
Share Review
Report Review

- criminal -
December 21, 2020

All you have to do is read the reviews, they do not lie - robbed me of my money - shop elsewhere ---

Date of experience: December 21, 2020