How would you rate MyPoints?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
1 helpful vote
Follow Jean N.
Unfollow Jean N.
Send Message
Share Review
Report Review

CANNOT REDEEM POINTS
December 28, 2024

MyPoints used to have a very user-friendly method to "earn money" for providing opinions about various products. Then without warning, the method of redemption was changed to REQUIREMENT TO USE A SPECIFIC BRAND-TYPE OF CELL PHONE to obtain a "VERIFICATION CODE". This code then MUST BE ENTERED IN TO THE MyPOINTS PROGRAM REDEMPTION SCREEN to release ANY money or ANY OTHER REWARDS that was "earned" by the Survey-Taker. NOT EVEN EMAIL VERIFICATION LIKE SO MANY OTHER PROGRAMS USE WITHOUT PROLEMS! So much for having a "fun side gig" that provided a little extra money to be able to use for something fun that a person might not normally buy. THE POINT -- MyPOINTS NOW EXPECTS PEOPLE TO PROVIDE OPINIONS FOR FREE, AND THOSE WHO EXPECTED SOME TYPE OF MONETARY ACKNOWLEDGEMENT OF THEIR EFFORTS ARE BEING BLOCKED. Only if you own a cell phone that appears to have affiliation with AT&T (some users have posted inability to access the "verification code" site via other brands of cell phones).

Date of experience: December 19, 2024
District of Columbia
3 reviews
5 helpful votes
Follow celine t.
Unfollow celine t.
Send Message
Share Review
Report Review

Scam
February 3, 2025

I redeemed ***** points on 12.04.2024, it has been 2 mos no ual miles received. No response from my 20 messages. If you have efficient solution, please advise

Date of experience: December 4, 2024
Louisiana
1 review
5 helpful votes
Follow Bonnie T.
Unfollow Bonnie T.
Send Message
Share Review
Report Review

Keep far far away
June 11, 2024

Mypoints has gotten worse and worse. It's gotten so they rarely credit tickets anymore. They let them sit for weeks or even a month and then close them and tell you that you can submit it again if you want. Their surveys constantly give errors, and when you do complete one, it rarely credits. Then good luck getting your points by submitting a ticket. They only allow you to submit one ticket at a time. You have to wait til they credit or close that one until you can submit another one. If you submit more than one ticket at a time, they'll close them all without crediting them. It takes hours to earn a few cents at their website. There was a time when this site was worth the time you spent on it, but not anymore. It's way more trouble than it's worth. It pretty much zaps the life out of you now. The folks they have reading the tickets seem to have very little language comprehension. They owe me well over 10,000 points and I will never see them. It's not worth it, folks.

Date of experience: June 11, 2024
New Jersey
1 review
6 helpful votes
Follow Melonette L.
Unfollow Melonette L.
Send Message
Share Review
Report Review

Poor Customer Service
August 3, 2023

They dupe people out of crediting their account for surveys taken. They take too long to resolve survey tickets and gripes. They falsely close ticket without actually resolving them. When you show concrete evidence of prejudice disqualification surveys and technical difficulties accessing a survey, Mypoints refuses to credit. It gets worse when you complain the Better Business Bureau. You're a mark from then on.

Date of experience: August 3, 2023
Ohio
1 review
5 helpful votes
Follow Chris C.
Unfollow Chris C.
Send Message
Share Review
Report Review

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Date of experience: June 19, 2024

I've had to seek out and argue about points numerous times. Some go thru no problem. When they don't go thru immediately. Good luck. Customer care is a joke

Date of experience: January 17, 2024
Michigan
2 reviews
3 helpful votes
Follow Richard B.
Unfollow Richard B.
Send Message
Share Review
Report Review

Loved it years ago but the last few years the desktop extension is getting us no points and you can't get any customer service. Tried to use their form but can't ask a "General" question without giving all info for one activity and could not find a way to upload a "JPG" of my receipt so got nowhere. There are several good rebate programs without the MyPoints hassle. We'll probably delete the extension & not bother any more.

Date of experience: June 4, 2023
California
1 review
1 helpful vote
Follow JJ j.
Unfollow JJ j.
Send Message
Share Review
Report Review

Sad, just sad
November 2, 2023

It's become harder and harder to score points, especially when the links in their e-mail redirects you to the MyPoints site instead of the vendor. They don't bother to respond to questions, either. I've activated MyPoints for some purchases only to never receive confirmation/points. Swagbucks messed them up royally, so much so that I find myself using Rakuten more than MyPoints.

Date of experience: November 2, 2023
Kentucky
1 review
2 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

Been trying to contact customer service bc my gift cards are showing invalid. Gave all my personal information and got nothing for it! Also Amazon cards only work on amazon produced products. So most products aren't eligible for the gift card anyway.

Date of experience: April 19, 2023
Michigan
1 review
5 helpful votes
Follow Connie N.
Unfollow Connie N.
Send Message
Share Review
Report Review

No customer service
August 25, 2023

I have been a member for years. Now that I want to redeem my points I can't. It tells me it has to verify my identity and asks for my phone number. I enter it and it tells me it is in use by another member even though my profile has my correct number. I have filled out several on line tickets for help but only get canned email responses and no resolution. I'm done. They can have the points and my in box will get cleaned up.

Date of experience: August 25, 2023
Arizona
1 review
2 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Send Message
Share Review
Report Review

The magic receipts section of this site doesn't work well. Just this week I have had 4 receipts refused even though I had purchased the items needed. Example: strawberries my receipt showed 3 packs of fresh strawberries the site denied this receipt. Fetch works quicker for uploading than my points I am frustrated.

Date of experience: March 17, 2023

Overview

MyPoints has a rating of 2.6 stars from 1,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPoints most frequently mention customer service, gift card and several times. MyPoints ranks 1st among Points Shopping sites.

service
59
value
53
shipping
27
returns
21
quality
42
+52