The service was outstanding, and my order arrived super fast - even earlier than I expected! The quality of the products was amazing, and I loved being able to track my package in real-time. I'm beyond happy with my purchase and will definitely be coming back for more. If you're looking for top-notch service and efficiency, this store comes highly recommended!
Prepared the clay as directed and left to dry as per instructions but unfortunately the clay cracked in Numerous places which was not at all the desired result based on images of the product when purchasing
Thank you for your review and I am extremely sorry for the unpleasant experience you had with the photo frame.
We have to be mindful of the clay and use self-judgment to determine when to stop softening it. As is the case with any DIY project using clay including pottery. The instructions are only meant to serve as a guide. Sometimes, several factors come into play when it comes to achieving the right consistency of the dough, such as moisture, room temperature, and humidity.
However, we do not want you to be unhappy with your purchase so we have already sent you a return label to send the product back to us for a full refund of your order.
Please contact our customer service team if you have any other concerns.
Communication was given not long after my purchase that my chosen item was out of stock in the Australian warehouse - which is completely fine and I appreciate.
After notifying the representative that I'm happy for the delivery to come from the Chinese warehouse there was a weeks delay in responding and therefore notifying the dispatch team.
I am yet to receive a dispatch notice and it has been almost three weeks since my initial order.
Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.
If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.
Very happy with interaction - dress was unable to be delivered in time due to transportation issues & they were very communicative about this & offered to refund the dress as the delivery date was after the date of the event.
Thank you so much for your review, Catherine! We are sorry that your order could not be delivered on time due to some unforeseen delays with the carrier. But we sure do hope to see you shop with us in the near future.
I emailed customer service asking a question about my order the day after I ordered and I never heard back. Disappointing for an Australian owned company.
Thank you for your review, Melissa! I apologize for the unpleasant experience. For an unknown technical reason, your emails were being flagged as Spam by our email server because of which our Customer Service team never received your emails. This issue has now been fixed. We did try to reach out to you to explain the situation but never heard back from you.
I see that your package was delivered and I hope you liked the product you ordered.
If you have any questions or if you would like to share any feedback about the product, please feel free to reach out to us.
Didn't arrive the tracking number says it was delivered but I never received it really disappointed because they were dresses for my flower girls now I have to try find something at such short notice 😢
Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at info@minnieme.com.au in case you need further assistance.
Got a super cute feeding set for a birthday present. I'd searched a lot of sites and this was by far the cutest I could find, and a really good price. Turn around was quick with updates on order processing. They're very transparent on their website around whether the product will take longer if it needs to be shipped from o/s. Definitely worth a look for something different.
Thank you for taking the time to review us. Really appreciate it!
These guys are amazing! My son was missing shorts with the delivery and customer service assured me they would find a solution in time for my sons baptism. Wow. I cannot rate them more. So happy with my purchases. My son looked so cute and everyone loved what we was wearing. Thank you Minnie me for going above and beyond to satisfaction
Thank you so much for your review, Mariebeth! We are so glad to know you liked the products!
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
I am so happy with the quality of customer service that is given here. Communication was efficient and fast, I felt like I was really taken care of. Delivery was also very quick and on time! Recently purchased a pair of shoes for my niece which didn't fit and wanted a bigger size. I emailed customer service and got a quick response straight away giving me instructions on how to proceed with the refund. After receiving the shoes which I sent back, customer service representative notified me that the refund has been issued back into my account and I could make a new order for a bigger size. I always have trouble when refunding with purchases online but this was super easy to do! Outstanding customer service, I highly recommend this place!
Hello Jodie, thank you so much for your valuable feedback! We really appreciate it!
Overview
MinnieMe has a rating of 3.8 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention good quality and customer service. MinnieMe ranks 2nd among Baby Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Thank you so much for your review, Rita! We are glad to have you as a customer :)