How would you rate Gap?
grey star
grey star
grey star
grey star
grey star
District of Columbia
1 review
1 helpful vote
Follow Carol B.
Unfollow Carol B.
Send Message
Share Review
Report Review

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim.
Shameful business practice in other words called STEALING FROM CUSTOMERS.

Date of experience: December 15, 2024
Minnesota
1 review
0 helpful votes
Follow Lizzi G.
Unfollow Lizzi G.
Send Message
Share Review
Report Review

I got two pairs of dress pants for $80 ea and the side seam on one of the pockets ripped within a week causing my butt to be visible at work. The second pair faded within a month and no longer fits around my waist/torso area. They also don't offer returns if the product has been worn. The material is poor and it's frustrating when you spend your money looking for quality and you end up with the same stuff you get at Walmart.

Date of experience: August 2, 2023
Florida
1 review
2 helpful votes
Follow Virginia L.
Unfollow Virginia L.
Send Message
Share Review
Report Review

Terrible On-Line Company
November 20, 2022

Love Gap and there is not a store near us. Tried ordering on lone - what a shitty experience. Only 1/2 order came in package and customer service was no help. Only option was waiting 3-5 business days for something I bought last week, and then reordering it and waiting to see if this time they actually sent it! Feels like I got stolen from. Don't use their on-line mail service because they are a mess. Customer service hung up before I was done. Ugh. What a nightmare of a company!

Date of experience: November 20, 2022
GB
10 reviews
12 helpful votes
Follow Tyler C.
Unfollow Tyler C.
Send Message
Share Review
Report Review

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price.
I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

Date of experience: June 13, 2023
AE
1 review
0 helpful votes
Follow Poh Keem L.
Unfollow Poh Keem L.
Send Message
Share Review
Report Review

I was very surprised to receive counterfeit products of extremely low quality from the official Gap UAE website. The materials were low quality, with a jogger pant displaying conflicting "made in Vietnam" and "made in China" labels. Despite claiming 100% cotton, the tags revealed 77% and 60% cotton in the respective pants. This discrepancy occurred with both of the jogger pants I purchased.

I previously purchased a jogger pant at a Gap store, providing evidence that the materials are not identical.

+1
Date of experience: December 23, 2023
Oklahoma
1 review
0 helpful votes
Follow Claire D.
Unfollow Claire D.
Send Message
Share Review
Report Review

Order Never Arrived
March 24, 2024

I have been buying from Gap the last ten years and for the first time never received my order over 100 dollars. I called and they do not offer refunds for an item that never arrived. We also have a camera on the house and the mailman never came the day it said it arrived. Had to get the bank involved to file a claim. Disappointed in this service.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
Follow Ana G.
Unfollow Ana G.
Send Message
Share Review
Report Review

Where is my money
April 8, 2024

I did shopping for more than 700 dollars per year. Before we could have some rewards. Now I only get emails asking I have 20 or 30 dollars rewards. But its a big lie. For whole year I did not receive any cent.

Date of experience: April 8, 2024
Colorado
1 review
1 helpful vote
Follow Kari K.
Unfollow Kari K.
Send Message
Share Review
Report Review

I placed an order from Gap on Black Friday. When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can't refund my money until I returned those two items. I tried to return them in person and they wouldn't return them and give me a refund for the items I never received. This is absolutely horrible.

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
Follow peter k.
Unfollow peter k.
Send Message
Share Review
Report Review

Just return two new items, ran two remote different locations. One is outlet store and cannot receive return. Several days later went retail store and refuse due to over return day and told me the online shop has 60 days. Call online department, being told change back to 30days for return. Ask to talk with manager and no explain to me that the manager is not available and ask me to call tomorrow. Only 20 dollar items, my gasoline and time cost is already over the $20. Not about money, Just DO NOT like Gap's customer service.

Date of experience: May 9, 2023
California
6 reviews
2 helpful votes
Follow Sigmund G.
Unfollow Sigmund G.
Send Message
Share Review
Report Review

Top casual clothes
August 5, 2023

Top mass-market clothes for its price. I mean, the price is cheap, while the quality of clothes is on a high level.
If you wear casual clothes everyday then Gap is definitely for you.
I love their minimalistic style in t's and I gotta big collection of their t-shirts with different colors.

Date of experience: August 4, 2023

Overview

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gap most frequently mention customer service, credit card and business days. Gap ranks 21st among General Apparel sites.

service
28
value
28
shipping
27
returns
21
quality
26