Answering all E-mails with a automated replay system is just bad customer service. Customers want answers. If your orders & supplies are that backed up, then hire more staff. I seem to have been waiting for ever for you to get the 1816 Springfield in supply again. Ordering system needs updating.
So, just over TWO months ago I placed an order for an " in stock" item. I had the automated response saying my order had been received. But, yep you guessed it still nothing. I honestly believe that they must have gone to the wall. No company could be this crap and still be trading. Zero stars. Do not bother with them.
Rob C. Disappointed and dissatisfied customer.
Ordered a baker rifle from these guys, 2 days later it had been dispatched and within a week it was in my hands. Which is fast shipping from Canada to the UK especially with customs being involved on both ends.
Quality of the rifle is amazing, I don't know why people are negative about them. It looks accurate, it sparks every time, all the components seem solid and sturdy. Next to my 102 year old Lee Enfield it looks like it belongs. Reviews can't do it justice, it's tge business.
I bought a sea service pistol from military heritage, it looks nice however the lock is junk.
The trigger pull was extremely hard so bad my wife could not fire it at all. I did some light filing and fixed that part
If looks like the lock was just roughed in not finished, the distance between half $#*! and full $#*! is very small
When fired the stroke is so small it just barely sparks. I tried calling never a answer and no reply to emails?
It looks like i will need to get custom gunsmith work done to this pistol to get it right. Would have saved money
Had i bought this pistol from a reputable dealer. No customer service at all? Beware!
I placed an order for a cavalry officer's sword earlier this year. Have not received yet. I have emailed them several times and get the same response each time - that they are busy and will send when they can but so far I have received nothing. I would not waste time or money with this outfit.
I love my Brown Bess musket and Sea service Pistol that I bought from them a year ago. I called them and Emailed them numerous times to ask a few questions that I had. They never returned any of my calls or Emails. Very poor customer service!
A couple months ago I called about a musket I had been looking at on the site. I spoke to Robert, who was immensely helpful. I regularly deal with out-of-country companies and have yet to deal with one that offers the personalized service I received from Military Heritage. I received my order in very quick time and am very pleased with the product. Thank you Robert. I strongly recommend Military Heritage.
I email ordered a musket for my son who changed his mind twice. I had to email cancel the order twice and Peter was quite understanding with his responses. Finally ordered the correct 1806 Baker on Dec. 13 and that afternoon received UPS notification that the musket was received and would be delivered on Dec. 16! Great customer service.
I ordered a french fusil de chasse from Robert a year ago.He was very helpful and the musket arrived quickly and well packaged.It took alot of tuning to get shooting correctly. There are a couple of youtube videos describing the whole process. I wouldnt recommend everybody go this route unless very familiar with home gunsmith techniques. Robert supplies a good product at a great price. I love my french fusil and it would have cost twice the price for a pedersoli or three times the price for a custom gun. I ordered over the phone but I would not order without actually speaking with him personally he is very busy and the order may not be processed.
I'd give the zero stars if I could. I've sent this company two email requests over a weeks time requesting info regarding their Shin-Guntos. They lack the professionalism to respond to my requests. I can only imagine how their service regarding orders is. Smh
Overview
MilitaryHeritage has a rating of 2.2 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. MilitaryHeritage ranks 44th among History sites.
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- Ottawa, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sir, I apologize for not responding to you. There was a death that closed our company down for 2 weeks. The aftermath is we have an inbox with over 300 emails. It will take some time to get to this backlog of messages. Again sorry for this inconvenience.