Mightycall
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MightyCall has a wide range of features that allowed us to integrate it with our own system of requests and appeals. At the end of the conversation, all data about the call is automatically added to a new or existing request, the number of which is indicated during authorization. The conversation between the operator and the client is necessarily recorded, and the recording is also attached to the application, so that the engineer or supervisor can listen to it directly without opening additional applications. We have also successfully integrated MightyCall Enterprise with other communication equipment both within the company and from foreign outsourcing vendors, which handle a significant number of our calls
Date of experience: April 25, 2022
MightyCall's Call Center solution offers a unique blend of adaptability and efficiency. Its customizable settings are tailored to meet your specific business communication needs. Navigating the extensive suite of call center management features is a breeze, thanks to our modern, intuitive interface.
Key features of our solution include:
-Real-time feedback tools for on-the-spot coaching and quality monitoring.
-Supervisor Workspace for streamlined management of call center operations.
-Detailed Agent Reports to facilitate performance analysis and improvement.
-Efficient Call Handling Features such as Call Transfers, Tracking, and Notes.
-Multi-level IVR systems, allowing efficient call routing.
Besides these, we also offer Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And of course, our dedicated customer support team is always available to assist with any queries, concerns, or troubleshooting needs.
Key features of our solution include:
-Real-time feedback tools for on-the-spot coaching and quality monitoring.
-Supervisor Workspace for streamlined management of call center operations.
-Detailed Agent Reports to facilitate performance analysis and improvement.
-Efficient Call Handling Features such as Call Transfers, Tracking, and Notes.
-Multi-level IVR systems, allowing efficient call routing.
Besides these, we also offer Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And of course, our dedicated customer support team is always available to assist with any queries, concerns, or troubleshooting needs.
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- Wilmington, United States
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Company Representative
Kamila Z.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members