Michaels Stores

We purchased a Christmas tree from them after Christmas in December of 2024. We assumed it would be as expected so being after the holidays we did not open and put up...we opened the end of November in this past year / 2024 and it was not what we wanted or expected. It is new and we paid $192.00 for it, which is a lot on a fixed income. We contacted Michaels many times before they got back to us...said will not return, sorry 60 days to return or it's yours! No exceptions. This really stinks. So beware of ANYTHING you purchase from this company and learn from what they did to us...

Unfortunately this location in Hartsdale, NY leaves much to be desired. Limited assortment of items, not well organized and lack of staff to assist with questions. Seem to be hiring more seniors which is great, but need ones with less attitude. I tried to ask a question after inquiring if the person worked there, and was stared down with a look of total distain and dissatisfaction. I was compelled to ask if I was annoying or bothering him, which he did not deny. Totally unacceptable way to treat a customer with a very simple question. Few days later had to go back to the store for a return and the manager was called over. I believe it was the same person….my luck! Once again, the same displeased look and absolutely no customer service abilities. Probably won't go there again unless desperate. Too bad there is no Hobby Lobby near here. Far superior in all ways. Great inventory, staff and terrific return policy if needed.
See far too many poor reviews. Time for Michaels to step up their customer service care!

I went to Michael's and was told I could not use my bank card as credit. Cashier said it was a new policy. I cannot remember bank card codes. So Michael's just lost a customer and crafter. Virtually every store let's you use your bank card as credit and without a code. Your will lose alot of older customers because of this policy. Unfortunate I will be one of them.

This business is not about customers. They are not want to accept returns even for a store credit. Very unprofessional and rude staff. I lost $22 since they did not give me money back while I left the product at the store in Richmond Hill.

I went to michaels to buy 8 bags of filler for pillows.I spent $60.00 and after I checked myself out I needed a bag so,I asked for a bag and was told it was 99 cents. Are you kidding me?
I spent money in your store and have 8 bags of filler and you want me to carry them out which I did and dropped them on the ground.
I'll never go there again.
I'm so angry 😡 they'll nickel and dime you to death.

Sent me the wrong item, the item sent costs about $100 less. The box was full of trash literally right from the trash can (i made sure i took pictures). They never sent the correct item after emailing them for over a week and not getting a response i called to find out they never shipped the correct item. 2 weeks and nothing. I'm going to return the item to the Michaels store that sent and make sure they get their trash back and I'll buy the item somewhere else. I'll never be back to Michaels and I'll be sure to pay this review on every web site i find.

Customer service really needs an adjustment...came in and wanted yarn. It was in a sale rack when it came up at register it was full price. I said it was in a rack with sale price. Several colors same price. Instead of calling someone to verify my price she says want it or not? She was so rude. I said not for the original price. The person I was with asked whats up, getting my other items...the cashier she says under her breath...
Not my problem. Oh man. I am not a person to make big deal in public but that was wrong!

I called Michael's to have an 11x14 photograph, that I printed, mounted on foam core. I have a frame. The manager in framing had no idea of the cost. I had to explain to her over and over what I wanted. I finally hung up. I'll do it myself or take it to a framer who knows framing.

Recently ordered from their site 8 tubes of a very hard to find pigment as it is no longer made. To be precise it was Quinacrodone Nickel Azo Gold by the Golden Paints. I was so pleased to find this prized color only to be sent Azo Gold, a different color. So far, out of 8 tubes, I find out today the order was cut to 6 tubes of this color as they have some supply issues. Mind you I don't even want this color as it is not what I ordered or what was advertised. And here is the kicker, I was notified by Pay Pal that I am going to recieve a whopping 11.60. On Michaels site they say for the 2 tubes I am to recieve a credit of $40.52 Guess what I will be doing with my spare time. I am disappointed with being deceived about the paint and now gotta deal with a refund issue to boot. I hope this gets easier because all of it is going back to Michaels and I expect nothing less than a full refund.