Merrill Gardens

Understaffed, incompetent management, every move must be approved by Seattle corporate headquarters.The facility looks good at first but so much they promised--transportation, food anytime, emergency availability, safety, cleaning--just doesn't exist. Family members are at Pinnacle Plymouth Meeting (PA) for over a year and its just getting worse. Now there is a Covid epidemic in the building (staff and residents) but because the county doesn't require it, this facility refuses to administer tests or notify, they even forgot to put up a quarantine sign for an infected resident!

Nothing was done about my report of two underaged unauthorized occupants living with a grandfather in a one bedroom apartment. No response was made to my email in May asking for the company policy. In fact, I was told Truwood by Merrill had provided them with a rollaway bed. The granddaughter went around ringing doorbells and knocking on doors all night long. The next evening she assaulted me. There is a warrant for a 3rd degree felony for assault on an elderly. Ended up in the emergency room with scratchs, bruises, black eyes and body soreness. Does Truwood care. Ahahahaaha NO.