Poor Customer Service. I placed an order on 12/13 and was told that day and on 12/14 that then order would ship 12/16. I was lied to for days and kept telling it would ship the next day no problem. It didn't ship till 12/19. Now, it won't get here till after Christmas. If they hadn't lied and it shipped when they said it would, it would have been here in time. I have been with them for years and spent thousands with them and they just don't care about loyalty.
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Thank you so much for your kind words and for sharing your positive experience, Sherry! We're thrilled to hear that you found our service clear, swift, and enjoyable. It's always our goal to ensure you feel informed and well taken care of throughout the process. We truly appreciate your feedback and look forward to continuing to serve you.
I have been with you guys for a few years now and have absolutely no complaints. You're always quick to reply and fix any issue and so fast to ship out a new item.
Thank you for being a loyal customer over the years, Brenda! We're so glad to hear that you've had such a positive experience with our quick responses and fast shipping. Your satisfaction means the world to us, and we're always here to ensure everything runs smoothly for you. We appreciate your continued trust and look forward to serving you again.
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
We're sorry to hear about the difficulties you’ve encountered, Chris! This situation doesn’t meet our standards for customer service, and I understand your frustration. Please contact us back directly on 1-800-906-0976 ext. 362 so we can investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we want to ensure this is addressed properly.
I feel very disappointed with this website because after being 1 entire day of recollection of a bunch of information my assistant ( Olivia) told me that I, unfortunately, couldn't ship my product just because I couldn't confirm my date of birth in English while my son was next to me who can tell her I was approving everything. For me, this was very disappointing and disrespectful. I considered this as racism. If you plan to use this, just let me tell you that you need a lot of your personal information just for a thing.
Thank you for your feedback, Jeffry! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. Our policies require that customers verbally confirm order details, shipping information, future payment plans, and other relevant information related to our financing. This is a crucial step to ensure that all details are correct and that customers fully understand the terms of their purchase, which is necessary to protect both our customers and our company. Regarding your concern about the potential discrimination, we assure you that our policy is to treat every customer with respect and fairness. We are committed to providing a positive and inclusive experience for all our customers.
We apologize for any inconvenience that this may have caused.
Beautiful communication with the person even with a sound problem.
Thank you so much for your kind words, Francois! We're glad to hear that the communication was smooth, even with the sound issue. We always strive to ensure a positive experience, and your feedback means a lot to us!
J'ai eu un bon service, mais les gens parlent très peu le Français.
Je l'ai eu dans les délais raisonnable et j'ai reçu la commande tel demandé.
Fast services, fast delivery, amazing product. I just had to unbox, plug it and enjoy!
Thank you for your fantastic review, Marise! We're thrilled to hear that the process was quick and easy for you. Enjoy your new product, and we look forward to serving you again soon!
I still haven't received my electric bike. I'm still waiting. Nobody's contacted me. I'm tired. You know you get my address wrong and then I'm the one who suffers know. I'm sorry. I even tried to buy anything.
We're very sorry to hear about the issues you've been facing with your order, Theresa! We understand how frustrating this must be for you. A ticket has been created, and our Customer Care Team is actively working on resolving the issue. For further inquiries regarding the status of your shipment, please contact our Customer Care Team directly on 1-800-906-0976 ext. 370. Please accept our sincerest apologies for the inconvenience this has caused.
I had dealt with this company for several years. At first they were happy for new clients as they were a growing business. The customer service people are still friendly and helpful, but once you get to the verification department... the niceties go away. Even if you bought several items and paid them off on time... if they don't like what they see on your bank account... you are $#*! to them. I understand that from a business point of view, but that does not excuse their employees to be rude and demeaning
We're sorry to hear that you didn't have a positive experience with our staff! We take customer service seriously and apologize for any inconvenience that this may have caused. Please know that this does not reflect our standard of service, and we appreciate your feedback to help us improve.
Well they sent the tablet in a paper bag! It was a pre-owned tablet the box was open and missing parts and the box looked like someone kicked it around! I think it was swapped out for a old tablet! This company sucks! I am not paying for this! Pics below!
We're sorry to hear that you had a negative experience with delivery, Brian! We understand how important it is for our customers to receive their items in perfect condition and we apologize for any inconvenience that this may have caused. We would like to assist you further regarding this matter. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account, or you can reach our Customer Care Team directly on 1-800-906-0975 ext. 370 for further help.
Overview
MDG has a rating of 3.7 stars from 5,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 2nd among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with this order, Mason! We understand your disappointment with the shipping delays, and it's never our intention to mislead our valued customers. We truly appreciate your business, and we are committed to resolving this kind of situations as quickly as possible. Please don't hesitate to reach out to our Customer Care Team directly on 1-800-906-0975 ext. 370 regarding this matter, and thank you for your patience during this time.