Marine Screens

I have been waiting 4 days now for an overnight package and it's still sitting in the warehouse. It took them 3 days to get a shipping number from ups. If you want something overnight it means you want it now not when they feel like shipping it after it sits for day on the shelf waiting for them to give it to ups. Customer service is useless. Don't waste your time... shop somewhere else. I still don't have my package because it's collecting dust at the warehouse.

This is (apparently) another closet operation from a remote CPU on the internet. The Customer NO Service as they should be termed, can only offer canned statements from their provided talking points. When a business will not offer a more expensive product from a represented manufacturer and instead apply a cheesy 15% restocking fee, to return the lesser product incorrectly selected, is not a serious business. They are simply trying to get their hands on as much money as quickly as they can and go to the next wallet they can infiltrate.

Be ware of this and the other numerous SCREENS they hide behind. Reference: dukatusa.com, even that title has recently been changed, check it out before they change again...

I have been waiting over a month to get my money back from a return. They outsource their customer service and they are basically just there to fob you off. I had to chase endlessly just to be given an address to return to; that took 2 weeks. Now it is another 2 weeks and I still haven't seen my money. I've threatened to report them to the police, of course the outsourced customer service don't care. I doubt I will ever see my money and I will never use them again. Steer clear.

I Just bought a Garmin 546 GPS on marinescreens. I had not heard of the site before but they had the best price so I decided to go with them. The item arrived 5 days later and I was completely satisfied. I am very satisfied with the communication and quality of the unit. Will be ordering from the site again. The reason for the four stars is while they have some of the lowest prices, their selection is not as wide as a site like westmarine.

I placed an online order on Thursday. On Friday, my order status showed "Manual Verification Hold". I called to explain the difference between billing & shipping addresses and was told warehouse would be notified to ship. On the following Tuesday, status had not changed. I called again to explain the two addresses and was told product would be shipped that day. On Wednesday, the status changed to "Awaiting Fulfillment". I called, verified that item had not shipped, cancelled the order and was given a ticket number for reference. I then purchased the product from another vendor. On Thursday, status changed to "Shipped". I called to explain order was cancelled yesterday and to stop shipment. I was told, "Sorry, there is nothing we can do." I then called my bank to dispute the charge. The shipments arrived 6 days later and were both refused... Marinescreens.com had shipped duplicate orders. Six days later, both packages arrived back at the warehouse. I called and was told my purchase would be refunded in 24 to 48 hours. Six days later - no refund - so I called again. I was told the same 24 to 48 hours for a refund and the billing department would return my call in 24 hours. I never heard from them. Finally, 15 days after the order arrived back at the warehouse, my purchase was refunded. Don't be misled by the 5 star ratings elsewhere, their review site would not accept my 1 star review (multiple attempts).