How would you rate MapQuest?
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Canada
1 review
0 helpful votes
Follow Robert L.
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Terribly Out of Date
January 11, 2025

My business has been closed for more than 12 years now and they still have me listed despite numerous, numerous repeated requests to remove my listing. I find that their site is badly out of date and only causes me to receive spam phone calls. It is annoying to try to deal with their customer service who takes my requests to remove my listing and simply ignores them. If they are 12 years behind the times with me, I wonder how badly they are doing overall. Mapquest should just shut down altogether if they are really that far out of touch.

Date of experience: January 11, 2025
Maine
1 review
1 helpful vote
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FALSE INFORMATION
January 22, 2025

I have contacted them several times stating they have my business as closed, still not fixed. The are putting out false information about my business.

Date of experience: January 22, 2025
New Jersey
2 reviews
2 helpful votes
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Tried getting directions by car from point A to Point B and found the site utterly impossible and a waste of time. When out of frustration I changed the start point to make it easier, the site insisted on starting from the initial start point entered. Then, whatever appeared on the window could not be read because of all the ads. I would never recommend this site

Date of experience: July 12, 2024
Florida
1 review
2 helpful votes
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Undermining our Business
December 2, 2023

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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Thanks to "mapquest" I could not attend My Nephew's funeral due to mapquest horrible directions! I was so saddened and heartbroken. Mapquest directions first started by saying that it would take me only 1 hour and 30 minutes from My home to My destination when in reality it took Me over 3 hours! As mapquest sent me through the longest way to get to My destination! And thanks to them I could not make it on time for My Nephew's Service :( Memories like this can never be replaced. I would and will never recommend this website for any kind of directions! As I found out from another website "google maps" In fact that My trip would take "over 2 hours" and not 1 1/2 hours like mapquest informed me of and especially when mapquest had sent me through the heaviest traffic directions causing me to miss such a special event in My life which I can never relive. I am so very disappointed in mapquest! If possible and if I could I would sue mapquest! That's how upset I am with this website! :(

Date of experience: June 23, 2023
Texas
1 review
1 helpful vote
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I give up...
August 25, 2022

I have used mapquest for many years, inspiring disbelief and snide jokes from my children about being a Luddite. Well, the dang site is now almost impossible to use. You type in a good address and it is clueless. So, after three attempts just now to get directions to a site near my home here - using the correct street addresses - in San Antonio, I give up. You guys are losers. JXM

Date of experience: August 25, 2022
California
2 reviews
0 helpful votes
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This guys ripoff! I have called a day before and setup the appointment and when the Locksmith Pros came and opened 2 locks and changed them Tom Locks form Locksmith Pros charged us $800. Beware of who you call get a price or ales they rip you off!

Date of experience: November 16, 2022
Connecticut
1 review
0 helpful votes
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Long time user and in my opinion, Mapquest routeplanner used to be an excellent program to effectively plan multi-stop trips. I Have tried to use it for the last couple of months and it is now totally dysfunctional. It will not effectively or efficiently download Excel files. When I manually load the addresses it changes all of the addresses to the same address. And if it does indicate it "re-ordered" the stops, upon inspection it has not. I have followed all of the Mapquest route planner recommended fix's numerous times and they did not do anything, just resulted in a big a waste of my time.

Date of experience: October 10, 2022
Georgia
1 review
1 helpful vote
Follow Grace M.
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When I type into the address fields, many of the letters that I type are skipped. This isn't happening when I type a document, or anywhere else - just the mapquest website when entering addresses. Also, it used to be able to make better guesses if you didn't get the address quite right, but now it just plays dumb. It's way less user friendly in July of 2022 than it was when I last used it - maybe a month or two earlier. Booo! To changes that aren't an improvement.
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Date of experience: July 15, 2022
Illinois
1 review
0 helpful votes
Follow No N.
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I can get walking/driving directions but no transit directions. This is useless. This is useless and it wants me to keep saying that until my review is long enough to be helpful. Is this long enough? It's still useless.

Date of experience: September 2, 2022

Overview

MapQuest has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MapQuest most frequently mention new version, pop ups and customer service. MapQuest ranks 61st among Maps sites.

service
21
value
17
shipping
10
returns
9
quality
20