Mano Mano

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GB
1 review
0 helpful votes
Follow Sohila B.
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This company is very bad
February 12, 2025

This company is very bad no manager or…
This company is very bad no manager or supervisor to talk and also delivery is from somewhere no body knows and when they deliver parasol they leave the parasol in the drive.
I Never ever ever back and buy from this mish mash company.
Extremely un professional.
RATING FOR THIS COMAPNY IS ZERO

Date of experience: February 12, 2025
GB
1 review
2 helpful votes
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I bought a shower pump from manomano a year ago. It leaked after 12 months - however trying to sort things out with Manomano proved impossible- you cannot speak to a person and their company is in France - they eventually offered me 10£ compensation after 2 months - be careful

Date of experience: June 8, 2023
GB
1 review
1 helpful vote
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Poor quality poor customer service
February 20, 2023

Poor quality and poor customer service.
I have had this pergola for less than one year all the corner brackets that support the main frame has rusted and snapped. I have emailed and asked for new brackets told no as it's older than the 6 month warranty then when I asked if I valued buy them I was told no. In other words you need to buy a new one. I don't think something that's costs so much money should only last one summer.

+1
Date of experience: February 20, 2023
GB
1 review
0 helpful votes
Follow M F.
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Awful service
April 24, 2024

Do not purchase anything from manomano especially if the seller is GALANO. This company has the worst service. Once you purchase the item, they don't care about customer service or making things right for the customer. My item arrived late, and for the last 3 weeks I have been told that I have to arrange delivery myself. They know very well when you buy a heavy furniture it's difficult to arrange delivery. The terms and conditions for return are also not easily found on their website, to distract you from this. I have had no choice but to keep this item; but please bear in mind the items sold in manomano are also sold by Debenhams, wayfair, B&Q and many other stores. Do not waste your money or time on this company who only knows to take your money.

Date of experience: April 24, 2024
GB
1 review
3 helpful votes
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Its now in the bin!
February 3, 2023

As always, the lovely picture of the small cabinet I wanted was excellent. As was the swift delivery three days later. Fair price at c£70.
Unfortunately the product was a complete disaster and now sits waiting for my dustbin man to arrive tomorrow and take it to the tip. After 4 hours slowly putting this awful product only took me 30 seconds to get my axe from the garage and take out my frustration and smash it all to small pieces.
The instructions were OK but there was no guidance of how to put it all together.
Not to worry ManoMano is an easy name to remember and never use again. My warning:
Beware of pretty pictures!
Ive now decided to hang up my 'DIY" kit for good - at least I'll then know what I'm buying.
ManoMano? NO NO NO NO NO NO NO!

Date of experience: February 3, 2023
GB
1 review
0 helpful votes
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Terrible service
December 12, 2022

First time using mano mano placed my order next day thought i would track it only to find refund pending due to no stock even though it stated there was stock no email to let me know! Contacted customer services they were no help whatsoever

Date of experience: December 12, 2022
GB
1 review
0 helpful votes
Follow Sally S.
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I purchased some lamp bases from Mano Mano as I sell lampshades and wanted something reasonable to display them. The prices were amazing (unbelievable actually) and I purchased 7 at a total cost of £32 plus delivery. I wasnt expecting much but the lampbases were well beyond my expectation (would have given 5 stars for these). They were sturdy, much larger than I anticipated (but that was good news as I could display my large shades) and I was very happy to order more.

However, upon logging back into the website the items are now 10 times the cost of the original! A base that I paid £3.99 for is now £34.99. There is probably a bit of small print somewhere regarding introductory prices but I failed to find it. Such a shame as I thought I had solved a big problem.

Date of experience: July 26, 2023
GB
1 review
0 helpful votes
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Return
June 4, 2023

I bought the shed and I want to return...they tald me i will be charge £30 and they book the date to come courier to collect I was waiting all day at home and no one came...i'm really satisfied with this company

Date of experience: June 4, 2023
GB
1 review
0 helpful votes
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Excellent service
March 2, 2023

Received my Grey recliner chair yesterday. Ordered Friday was to arrive 1st or 3rd of March. Came 28th Feb. Well packed and I love it. I was bit apprehensive (as a lady on my own) I had to fit the legs and slip in the back of the chair, dead easy. Philips screw driver needed. The nice girl on the chat line assured me it was easy, she was right, good customer service before and after. OK only had it a day but I know if any problems I am confident they are there to help. I don't have a lot of space the size of the chair is just fine. One happy customer and delivery excellent. I would buy form Mano Mano again. Thank you.

Date of experience: March 1, 2023
GB
1 review
3 helpful votes
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1. Bought a AlwaysH LED Digital Alarm Clock Red Number Display from ManoMano for £18.79.

2. After complaining and also writing a negative review on both Trustpilot &ManoMano's website; "that neither the plug nor the voltage is compatible for use in the UK", I was informed that a refund will be made.

3. Hence, it was shocking to discover that;
*** The product is nevertheless still being sold on ManoMano's "UK" website!
*** The product that two weeks ago was sold for £18.79, is now being soldfor £38.79 by ManoMano, and ManoMano claiming that this is a 45%discounted price!
*** When publishing my review on ManoMano's own site, ManoMano deleted the part pertaining to the "voltage" issue!

(Order number M************)

Date of experience: October 28, 2023

1. ManoMano's tracking system is a scam. You cannot track your order. At all stages it will display the same information on the screen.

2. The estimated delivery dates, are likewise a scam. Delivery was one week away. A text was sent some twenty minutes prior to delivery, informing me of the delivery.

3. Twenty seven days has passed since I emailed a complaint to ManoMano, [and not withstanding several calls to remind ManoMano of the complaint], nevertheless, ManoMano has so far chosen not to respond.

4. wishing to return the product, numerous calls had to be made until finally I received the correct return form. Long after returning the product and presenting the return receipt, I'm still waiting to hear about the refund.

By all means, use ManoMano's website to search for the right product. But once you have found the right product, you may wish to buy the product direct from the seller, or from an alternative company.

Date of experience: August 4, 2023

Overview

Mano Mano has a rating of 1.7 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mano Mano most frequently mention customer service, next day and concrete guarantee. Mano Mano ranks 46th among Do It Yourself sites.

service
52
value
49
shipping
51
returns
39
quality
47
This company does not typically respond to reviews
+84