This company is very bad no manager or…
This company is very bad no manager or supervisor to talk and also delivery is from somewhere no body knows and when they deliver parasol they leave the parasol in the drive.
I Never ever ever back and buy from this mish mash company.
Extremely un professional.
RATING FOR THIS COMAPNY IS ZERO
I bought a shower pump from manomano a year ago. It leaked after 12 months - however trying to sort things out with Manomano proved impossible- you cannot speak to a person and their company is in France - they eventually offered me 10£ compensation after 2 months - be careful
Poor quality and poor customer service.
I have had this pergola for less than one year all the corner brackets that support the main frame has rusted and snapped. I have emailed and asked for new brackets told no as it's older than the 6 month warranty then when I asked if I valued buy them I was told no. In other words you need to buy a new one. I don't think something that's costs so much money should only last one summer.
Do not purchase anything from manomano especially if the seller is GALANO. This company has the worst service. Once you purchase the item, they don't care about customer service or making things right for the customer. My item arrived late, and for the last 3 weeks I have been told that I have to arrange delivery myself. They know very well when you buy a heavy furniture it's difficult to arrange delivery. The terms and conditions for return are also not easily found on their website, to distract you from this. I have had no choice but to keep this item; but please bear in mind the items sold in manomano are also sold by Debenhams, wayfair, B&Q and many other stores. Do not waste your money or time on this company who only knows to take your money.
As always, the lovely picture of the small cabinet I wanted was excellent. As was the swift delivery three days later. Fair price at c£70.
Unfortunately the product was a complete disaster and now sits waiting for my dustbin man to arrive tomorrow and take it to the tip. After 4 hours slowly putting this awful product only took me 30 seconds to get my axe from the garage and take out my frustration and smash it all to small pieces.
The instructions were OK but there was no guidance of how to put it all together.
Not to worry ManoMano is an easy name to remember and never use again. My warning:
Beware of pretty pictures!
Ive now decided to hang up my 'DIY" kit for good - at least I'll then know what I'm buying.
ManoMano? NO NO NO NO NO NO NO!
First time using mano mano placed my order next day thought i would track it only to find refund pending due to no stock even though it stated there was stock no email to let me know! Contacted customer services they were no help whatsoever
I purchased some lamp bases from Mano Mano as I sell lampshades and wanted something reasonable to display them. The prices were amazing (unbelievable actually) and I purchased 7 at a total cost of £32 plus delivery. I wasnt expecting much but the lampbases were well beyond my expectation (would have given 5 stars for these). They were sturdy, much larger than I anticipated (but that was good news as I could display my large shades) and I was very happy to order more.
However, upon logging back into the website the items are now 10 times the cost of the original! A base that I paid £3.99 for is now £34.99. There is probably a bit of small print somewhere regarding introductory prices but I failed to find it. Such a shame as I thought I had solved a big problem.
I bought the shed and I want to return...they tald me i will be charge £30 and they book the date to come courier to collect I was waiting all day at home and no one came...i'm really satisfied with this company
Received my Grey recliner chair yesterday. Ordered Friday was to arrive 1st or 3rd of March. Came 28th Feb. Well packed and I love it. I was bit apprehensive (as a lady on my own) I had to fit the legs and slip in the back of the chair, dead easy. Philips screw driver needed. The nice girl on the chat line assured me it was easy, she was right, good customer service before and after. OK only had it a day but I know if any problems I am confident they are there to help. I don't have a lot of space the size of the chair is just fine. One happy customer and delivery excellent. I would buy form Mano Mano again. Thank you.
1. Bought a AlwaysH LED Digital Alarm Clock Red Number Display from ManoMano for £18.79.
2. After complaining and also writing a negative review on both Trustpilot &ManoMano's website; "that neither the plug nor the voltage is compatible for use in the UK", I was informed that a refund will be made.
3. Hence, it was shocking to discover that;
*** The product is nevertheless still being sold on ManoMano's "UK" website!
*** The product that two weeks ago was sold for £18.79, is now being soldfor £38.79 by ManoMano, and ManoMano claiming that this is a 45%discounted price!
*** When publishing my review on ManoMano's own site, ManoMano deleted the part pertaining to the "voltage" issue!
(Order number M************)
1. ManoMano's tracking system is a scam. You cannot track your order. At all stages it will display the same information on the screen.
2. The estimated delivery dates, are likewise a scam. Delivery was one week away. A text was sent some twenty minutes prior to delivery, informing me of the delivery.
3. Twenty seven days has passed since I emailed a complaint to ManoMano, [and not withstanding several calls to remind ManoMano of the complaint], nevertheless, ManoMano has so far chosen not to respond.
4. wishing to return the product, numerous calls had to be made until finally I received the correct return form. Long after returning the product and presenting the return receipt, I'm still waiting to hear about the refund.
By all means, use ManoMano's website to search for the right product. But once you have found the right product, you may wish to buy the product direct from the seller, or from an alternative company.
Answer: Hello Jane, Thank you for your question. ManoMano is an online marketplace company based in Paris, France where sellers can sell their products through our site. The majority of sellers via ManoMano.co.uk are based in the UK, however, some of the larger seller outlets may be based in other countries in Europe. You can find out where the seller is located by clicking on the seller name under the price on the product page where this displays "Sold by: ". I hope this information helps and if you should have any further questions, please do not hesitate to contact me. Best wishes, Alex, ManoMano Customer Care UK
Answer: Hello Malfret C, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I'm afraid that it would not be possible to send your order directly to Miami, Florida. ManoMano delivers exclusively to the UK (manomano.co.uk), France (manomano.fr), Italy (manomano.it), Spain (manomano.es) and Germany (manomano.de) only. If you have a contact in one of those countries you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes, Alex, ManoMano Customer Care UK
Answer: Hi, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I am afraid that it would not be possible to send your order directly to Greece. If you have a contact in the UK you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes,
Answer: Hello, Thank you for your question. In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges. After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase. Costs to return products remain at the charge of the customer. I hope this information helps and I am at your disposal for any further assistance. Best, Paul
Answer: Hello, This depends on the item and the seller Could you please send me the "ME..." reference of the product you're looking at? You can find it under the title of the item, on the product sheet to hello@manomano.co.uk and an advisor will look at this for you. I hope this information helps and I am at your disposal for any further assistance. Best, Paul
Answer: Please do not buy anything from this company. It is not guaranteed that you will get the item and there is absolutely no one to speak to in this sham of a company. Avoid using them.
Answer: Hello, Thank you for your message. Please not that you can buy on the UK website if the product you saw is also on the UK website. Simple type in our search bar the product reference. I'm available for any further assistance you might need. Have a great day!
Mano Mano has a rating of 1.7 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mano Mano most frequently mention customer service, next day and concrete guarantee. Mano Mano ranks 46th among Do It Yourself sites.