mail.com

If I could go lower than one star I would. My email account was recently hacked. Someone changed my information, including my recovery email. I contacted support multiple times to try and resolve this issue as I need access to my email for work purposes in a medical office, as well as personal. I was sent a questionnaire which I completed to the best of my recollection (asking when I registered the account was a little unfair, who actually remembers that when it has been over 15 years?). I attached a few pictures of the questions they asked. I received this in response:

"Please note that the information does not match with the one on our files and we were not able to identify you as the rightful owner of the account.
Unfortunately, we are not able to provide you access to the account as we take the account security of our members very seriously.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you."

Whatever information did not match is probably because some HACKED ME AND CHANGED IT!

In response and in order to further prove my identity, I forwarded a copy of a form I had to complete, along with a copy of my drivers license, which I had to send to 23 and Me in order to change my email with them. I have not had any reply as of yet.

This is absolutely unacceptable and it is beyond the worst customer service EVER to not be able to speak to an actual person. I asked several times for a real person to contact me with no response.

I now have to try and change my email with over 35 places that I do business with and try to verify my identity with each one. It has taken hours and I am not even halfway through the list.
I would NEVER recommend this mail service to anyone.

Mail.com reissues closed email address. Mail.com refuses to open new accounts without explanation stating they will get back with a reason... They can answer negative reviews within hours, it's been over a week, NO RESPONSE. Arrogant, non responsive, refuse to accept any responsibility for their errors. Could have been such an assume service, but NO!

They gotta be the worst email service in the whole goddammit world. They started off OK but really suck. Can't get into my emails for hours with these guys. The worst service in the world. This must be a China website. Why I say that is because they don't care if you can get in your emails or this sounds like your idiot $#*!ing president shot head Joe Biden. That's what this website reminds of

I signed up for my account, received confirmation that the account is now active. The first attempt to sign in, I received an error message we have detected a suspicious activity on your account and blocked it

Never could get back into it

Worst customer service, ridiculously vulnerable safety system and incredibly spamming ad. Even if your signed up account will disappear/blocked for no reason. If you want to torture yourself, then sign up with them!

Zero rating if there was one like that.
They invalidated my email I had used for my banking and credit card needs. I went out on military service for 7 months when I came back I wasn't able to use my email anymore. I called them the guy told me that I have lost the email forever because I didn't login within 6 months. He also added that it is very easy to login into an email at least once every 6 months if it is very important to the customer. I thought that was very naive and limited. So do not use mail.com if your intend to find your email intact and active.

Been with them for years. Notified them tens and tens of times of on going slow server problems, just to name one. They blame your internet or something on your end, and never fix the problem. They make you end up being stuck with them because you don't want to change your email address!

Was a good free service and then I signed up for premium for 1 year after that year was up there was no option to go back to free service as premium offered no value now I am frozen out of my account and there is no customer support to contact. It is a sophisticated scam they are clearly playing a long game.

Account was closed by their mail.com system with out any notice and all of our emails and data were cancelled

I wonder how can they stay on the market with such a miserable service

Perhaps they pay some freelancer from india, balgladesh or pakistan to code their mail.com webmail
Maybe that's a love story between mail.com and the pakistani programmer? And perhaps they don't want to hire anyone else?

Data dell'esperienza: 14 febbraio 2024

I just signed up for my new account, received confirmation, stating that the account is now active and I can use it. But at the first attempt to sign in, I received an error message saying something like "we have detected a suspicious activity on your account and blocked it for your security". They offered alleged steps to recover account. I've completed all steps 3 times but my account remains locked for no reason. Mail.com are a bunch of crazy losers.