How would you rate Yahoo Mail?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Jaqueline L.
Unfollow Jaqueline L.
Send Message
Share Review
Report Review

I have a email with yahoo, I sent from my son telephone pictures and yahoo say is spam I loss all my pictures because yahoo does not allow me to download, I'm very unhappy with this email

Date of experience: August 17, 2024
Colorado
1 review
2 helpful votes
Follow Salty B.
Unfollow Salty B.
Send Message
Share Review
Report Review

Was booted offline and was not able to reset password without contacting customer support which is now a paid service. Had to spend an hour online with "Ed" who kept trying to sell me the upgraded version of Yahoo. I've had this account for over twenty years and never had an issue doing a password reset (that I didn't forget in the first place). Got a "deal" of $8.99 to buy their stupid subscription so I can get access and get everything transferred to another service. Ed gave me a "warning" when I called bull$#*! so I almost got sent to Yahoo jail, but also made sure to tell me to 'have a great day!" at the end of our conversation. So long Yahoo!

Date of experience: March 27, 2023
New Jersey
1 review
0 helpful votes
Follow Walter H.
Unfollow Walter H.
Send Message
Share Review
Report Review

Once Was Good
December 31, 2023

I have used Yahoo mail for many many years, this latest change (update) is stupid. After reading "unread" email I hit the back button like always and the email disappears, it's gone to points unknown. When the app opens it takes you to priority mail, Why? Stupid is stupid! Yahoo mail has become an inconvenient app to use for a basic function. Thinking about changing my primary email app, will most likely jump ship this week.

Date of experience: December 31, 2023
Austria
1 review
1 helpful vote
Follow Leon M.
Unfollow Leon M.
Send Message
Share Review
Report Review

Yahoo is locking me out of my own email address. I have the right password and access to my recovery email but the code is not showing up. I even called their "premium" support and they said there was nothing that they can do. Scam!

Date of experience: November 14, 2023
Georgia
1 review
0 helpful votes
Follow Judy F.
Unfollow Judy F.
Send Message
Share Review
Report Review

The new Yahoo email is the most complicated program I have ever seen in my lifetime.
I am very well educated in computer science and have done this type of work for 25 plus years
But at no time have I ever seen anything as complicated as this email program. Everything I
"send" goes into a DRAFT folder and there is no way to know if it has actually been sent.
That is only 1 particular problem with this program.

Date of experience: November 10, 2023
Kansas
3 reviews
0 helpful votes
Follow Thomas Y.
Unfollow Thomas Y.
Send Message
Share Review
Report Review

I would have given four stars in Dec of 2023. However, political emails coming in from many places is spamming up my account. It needs to step up like Google mail to get rid of political spam that is coming from multiple places. Interestingly, it is spam that says horrible things about the current president when I am a dem, I just don't want it clogging up my inbox and it does not help to report it as spam or unsubscribe.

Date of experience: March 24, 2024
Hong Kong
1 review
1 helpful vote
Follow Evelina H.
Unfollow Evelina H.
Send Message
Share Review
Report Review

Guys try to transit to other e mails as soon as possible. Yahoo will lock you out of your account even if you know your password and pretend to send you OTP s on your registered number which you ll never receive. Then they will ask you for money to help you recover it. STAY AWAY!

Date of experience: February 21, 2024
Australia
1 review
6 helpful votes
Follow Tabitha T.
Unfollow Tabitha T.
Send Message
Share Review
Report Review

I am so sick of Yahoo's blackmail ransom asking me to pay for premium support rather than have a 1 hour delay. I am in the process of moving every linked service from yahoo as Yahoo is blocking all of those services that require the email 2FA which I can't reach unless I pay Yahoo for services to restore it. This is extortion, plain and simple. I cannot provide proof of purchase for this review because I am NOT paying Yahoo's ransom to make my account available.

Date of experience: May 21, 2023
West Virginia
1 review
1 helpful vote
Follow sky D.
Unfollow sky D.
Send Message
Share Review
Report Review

Customer service sent me links and codes that wouldn't even work. I had all of my information but they wouldn't help me because their links wouldn't go thru and when asked to speak to a supervisor they wouldn't

Date of experience: October 25, 2023
Colorado
2 reviews
6 helpful votes
Follow Jaiden P.
Unfollow Jaiden P.
Send Message
Share Review
Report Review

AWFUL AWFUL AWFUL
August 10, 2023

Ok, so I haven't used this POS email in 2 years, for obvious reasons. I need a verification code in this email, and I don't have my old phone #. I call support and they can unlock my account, ONLY if I subscribe to their premium technical support?!?!?!?!?! You can't unlock my account unless I pay when I need ONE F****** email and I'm deleting the account? This company, software and platform is utter TRASH.

No wonder you're rated 96th on the email list, and probably much worse in customer service. F*** Yahoo!

Date of experience: August 10, 2023

Overview

Yahoo Mail has a rating of 1.5 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yahoo Mail most frequently mention customer service, phone number and email address. Yahoo Mail ranks 152nd among Email sites.

service
53
value
47
shipping
17
returns
18
quality
43