How would you rate SHEIN USA?
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Iowa
1 review
0 helpful votes
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Cheap but quality
July 9, 2024

I have bought multiple times on Shein. Fro clothes, to bags, jewelry etc. I can say that they are much cheaper than the ones you can get at the mall but the quality is good. They also have lots of coupons. I think the only not so good is the shipping. It takes a while to get it but I understand that it comes overseas.

Date of experience: July 8, 2024
Maryland
1 review
0 helpful votes
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Refund not recieved
June 29, 2024

I'm extremely frustrated *******@SHEIN_official. I returned poor-quality items over two weeks ago and got confirmation of my refund, but I still haven't received it. The chatbot is no help, and my credit card company says to resolve it with the merchant. Can someone please assist? #CustomerService #Help #Refund

Date of experience: June 29, 2024
North Carolina
1 review
0 helpful votes
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Only thing I can say is I placed an order July 14,2024 and I really haven't gotten any status about my order what I ordered. I love the look of the product but I can't get an update when I will receive my order telephone number that is connected with this company is always busy, thank you blessings, Hilda; Jones Oh, and for that reason, that's why I gave them a one

Date of experience: July 18, 2024
Washington
1 review
1 helpful vote
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Didn't receive delivered package and want refund
October 13, 2023

I checked my shipped order and it says delivery between october 12-14 but when i go to review order status it says already delivered even though I had not received or else i would have made a review this is my second order that has said to been delivered but I the consumer haven't received what I've paid for. I would like a full refund $24.78 due to me not wanting to wait for order to go through again after I've already purchased what i needed from Walmart unfortunately

Date of experience: October 13, 2023
Michigan
17 reviews
29 helpful votes
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You better you hope you don't need anything from this company because the customer service is the worst I've ever seen next to Poshmark. I know the perception here is that the prices are good but the value proposition is terrible. The merchandise falls apart or breaks and you can find better quality merchandise at US based discount stores. It's all good here until it's not. Besides, should we really be supporting Chinese companies?!

Date of experience: April 10, 2023
Jamaica
3 reviews
2 helpful votes
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My go to website
September 25, 2022

I love shopping on shein because you can get a little of everything. My latest purchase is a pair of shoes, a bag and some fashion jewelry. The shoe is exactly as pictured, the colour is beautiful and it is true to size. The bag is beautiful as well, a little thin but it is what I ordered and the jewelries are as pictured.

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Date of experience: September 23, 2022
California
1 review
7 helpful votes
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Notes In my clothes!
January 6, 2023

Not cool! Why am I getting notes from scared little Chinese kids! This is unacceptable. They need to stay in the sweatshops and work! I am paying them! Please tell them to stop leaving finger parts and blood on my new clothing. If I see it once more I shall report you to the owners and make them work you extra hard you little brats! This isn't okay.

Date of experience: January 6, 2023
South Carolina
1 review
1 helpful vote
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Family wear
December 19, 2022

Our family travels a lot so the turn around time of our purchase was awesome! We received our items between 48 and 72hrs. From swim suites, blazers, and lingerie, to crop tops back to school wear and mens apparel, this is the store for us! We can shop with ease for any season at the click of a button! I highly recommend shopping with sheen. With holiday at an all time high, they were still able to get our order delivered which came in two split orders, however, we got them on time!

Date of experience: December 17, 2022
Florida
1 review
0 helpful votes
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I mainly get earrings from here. They're high quality for the cost and are shipped quickly. Only downside is that some of the earring jackets are very flimsy. Otherwise, I loved 95% of my purchases. Hair accessories are very high quality too.

Date of experience: September 6, 2022
Mexico
1 review
0 helpful votes
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Fit
September 3, 2023

Even though I follow the size chart, my purchase never seem to fit my brest area. Bathing suits either to big or to small. I am a 36 G most ifften tgey are to small. The length is an issue as they do not make most item long enough. I am 5'8 1/2 all the pant are to short.

Date of experience: September 3, 2023

Overview

SHEIN USA has a rating of 2.5 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. SHEIN USA ranks 18th among Baby Clothes sites.

service
23
value
22
shipping
23
returns
16
quality
22
+46