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Canada
1 review
0 helpful votes
Follow Fair S.
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Lush is Trush
November 29, 2024

LUSH IS TRUSH! Terrible they openly support terror and put on their store's windows " boycott Israel" In what reality do you live and why is it allowed?

Date of experience: November 28, 2024
New Jersey
1 review
1 helpful vote
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Think my title says it all. One store (think Ireland) even spells it out in large letters as you enter the store. Absolutely awful people and a terrible company. I wish lush and ALL employees a painful departure- the world is worse with you in it.

Date of experience: October 10, 2023
Pennsylvania
1 review
1 helpful vote
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My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!

Date of experience: June 6, 2023
New York
1 review
0 helpful votes
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Meh is a compliment
October 10, 2023

I received some products as a gift. The bath bombs just felt oily. The body wash was meh. The lotions didn't do much and my skin isn't even very dry. Definitely overpriced and not worth it. I will happily go back to my Bath and Body Works products

Date of experience: October 10, 2023
France
1 review
1 helpful vote
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LUSH IS RACIST
October 11, 2023

There is no place for racism in any place in the world! Shame on you!
It is not politics. You don't have to take a side.
But this is just another level! To post on your store such a sign!
Shame on you

Date of experience: October 11, 2023
Florida
1 review
0 helpful votes
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I will no longer be doing business with lush after I saw signs of negative Israeli signs on your lush stores in miami... I hope others will do the same...they are berating Israeli attacks from. Hamas...

Date of experience: October 12, 2023
GB
1 review
0 helpful votes
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Good stuff
July 5, 2023

I was with my mums friend.
I got a free sample of one thing.
It was chocolate body rub, it smelt really lovely. I got home and showed my mum and she said what a bargain. I enjoyed my visit to lush at Bluewater.

Date of experience: July 5, 2023
California
1 review
1 helpful vote
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No option for zero stars, so I guess they will get one, which is not deserved.
I received an e-gift card, so went into the store in Cerritos with my husband. I was excited, I was a first time shopper there, and it was a birthday gift from my brother. After telling the sales people this and shopping for almost an hour, I went to check out but they could not verify my gift card, and turned me away with nothing but an empty feeling. I also tried redeeming the card online, didn't work there either. Finally, I called the customer service number, and the same thing happened. My brother bought the card on the website with his credit card, this should not have occurred, and nobody seems to care.
I WILL NEVER SHOP AT LUSH AGAIN!

Date of experience: April 16, 2023
Illinois
1 review
2 helpful votes
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I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

Date of experience: February 2, 2023
North Carolina
1 review
2 helpful votes
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I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

Date of experience: January 21, 2023

Overview

Lush has a rating of 2.7 stars from 202 reviews, indicating that most customers are generally dissatisfied with their purchases. Lush ranks 13th among Bath & Body sites.

service
45
value
39
shipping
34
returns
27
quality
39
+22