Overview
LegalTemplates has a rating of 3.9 stars from 2,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.
Wanted to discontinue my service. Saw the telephone number and was disappointed that the phone line is not monitored and I was directed to your website. The Bot on the Chat was frustrating and took me too long to finally get to a Live Chat situation. Once I got there the experience was pleasant and I ended up actually maintaining the service at a reduced cost.
I was charged 49.95 unfairly --- asked for a refund.
The best Cris could offer after going to Accounting was a refund tied to a 9.95 subscription.
I accepted. Better than nothing == but not what i asked for, and was entitled to.
Seemed like cris did his best. Seems like a good guy.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net
I AM BEING FORCED TO WRITE A REVIEW BEFORE I CAN SEE THE DOCUMENT I CREATED. I CANNOT GIVE AN ACCURATE REVIEW WITH NO INFO TO BASE IT ON. THUS...THE MINIMUM RATING.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net
It's been a long time coming and we decided to go out separate ways to keep everything good for all parties to be at peace with it.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net
Yes it okay I'm knew tj this I'm just trying this all out need my high stuffs don't know why I have to write a review and I ain't seen nothing yet
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net
Cris was prompt and processed my request right away with out an issues.
Thank you for your kind review! We're glad to hear Cris assisted you promptly and efficiently.
EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context.
I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at betty@legaltemplates.net
Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!
Thank you so much for the awesome review, Linda! We're thrilled to hear Legal Templates has been a game-changer for you. We're here anytime you need stress-free legal docs!
I chatted with Joy who was amazing with helping me with my problem. She even spoke to another department to handle my request. I normally don't do positive reviews but she is an angel and I so appreciate her help!
Thank you so much for your kind words, Kim! We're thrilled to hear that Joy was able to assist you so effectively. We'll make sure she knows how much you appreciated her help! 😊
Hi, Joan was an absolute pleasure to talk to. She gave exceptional customer support and service. She handled my concerns with professionalism and was very knowledgeable about your product.
Thank you so much for your kind words, Deborah! We're thrilled to hear that Joan provided you with exceptional support and addressed your concerns so professionally. We'll be sure to pass along your feedback!
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- Greensboro, NC, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us, and we apologize for the frustration you encountered during the process. We understand how important it is to have quick and efficient support, and we appreciate your patience in navigating through the steps. We’re glad to hear that you ultimately had a pleasant interaction with our live chat and were able to find a solution that works for you at a reduced cost. Your feedback is valuable, and we will certainly work to improve the experience for future interactions. If you have any other questions or need further assistance, please don't hesitate to reach out!
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net