I've dealt with this company several times and each time their customer service people; I actually think it's one person; are patient and willing to assist me in any way they can. This time, I ordered a few projector bulbs offered at a great discount with a 120 day warranty and shipping included. A couple of hours later I received a phone call informing me that they could not be shipped for 3-5 business days. This phone call was in contrast to other sites that never let you know when a product is out-of-stock; until you call trying to find out what's going on. I don't know how you feel about customer service but I value it very highly. It's not until you have a problem that you find out what type of company you are dealing with.