Epson America

My new Epson printer quit after 3 months of lite use. It took two months of communicating with Epson customer service to receive a promise to replace my printer with a new one. Instead of receiving a new printer, Epson sent me a refurbished unit, which I expect to break down soon.

I haven't written a negative review in a long time...but, WOW Epson tech support is the worst! I spoke with 2 different representatives, both who had bad attitudes, and both provided incorrect tech support information. After wasting an hour talking to 2 rude individuals to attain no solution (they kept telling me what I wanted to do could not be done), I ended up resolving the issue by myself... I don't even work in IT and I could eventually figure it out. If you're going to work in IT, know what you're doing especially if it's around specific products. And if you're going to work in customer service, have a better attitude to deal with the public. Due to this bad experience I won't be supporting Epson products any longer.

Epson printers are the absolute worst. Total and complete garbage. If it lasts a year you will be lucky. What's even worse is the company does not stand by the product. If you do get a person on the phone who speaks proper english, it won't matter because they will do absolutely nothing to help you or even worse accuse of of 'not using authentic epson inks' just so they can get out of doing their job. Run fast! Turn the other way and go with a reputable company like HP.

Do not buy these products they suck the people don't even help you try and fix your printer. They look for any excuse to not cover the warranty. Because of me using 3rd party ink which had nothing to do with a paper jam. It just keeps saying that but the paper goes through just fine and they won't help at all. $250 out the window. They clearly don't care about customers. I hope and pray if you do buy from them you have no problems because if you do you're not going to get any help.

I reached out to Epson on Tuesday with a printer spooler issue. After troubleshooting the problem for over 20 minutes, the tech could not resolve the issue. I was told that I would receive a call back by COB the same day. Well it has now been 4 days and still no call back. I reached out to my IT department and they solved the issue in literally 3 minutes. Another reason I will never purchase another Epsson product again. I will stick with Canon going forward.

I paid nearly $500 for an Epson printer. It is terrible. It doesn't work half the time. The scanning is a non-functional. A COMPLETE WASTE OF MONEY. I have to pay a service man $100.00 to come to house each time the things goes out and he spends an hour just getting it up and running. Then in three or four weeks it goes out again. What a rip-off.

I never received a tracking number in my email for my recent purchase. When I called customer service, the woman was horrible! Every time I opened my mouth to speak she would talk over me. As far as deactivating or deleting my customer account with them, I can't even find a way to do it! Then she wanted to add another email address so I can get annoying emails for stuff they want to sell when I can't even get a stupid tracking number when they already have my money!

I contacted Epson that I had a print job stuck and would not print. They sent me to Ask Answers which said that for a dollar they would fix it. I gave them my cc number and then checked with my cc bank. They had charged me $55 instead of $1. I immediately closed down that cc and requested that a new one be sent to me. Then I got an email from Google that someone had tried unsuccessfully to use a Mac to get onto Google. Second time I had to close out my cc and have another one sent to me.

I am surprised that Epson even got anyone who was happy with their "service."
I loved my HP and would trade it back in a minute.

One time I tried to copy a professional photo of a man's head, it was full of streaks.

A basketball player is no real professional to trust for buying an Epson, believe me.

A disgruntled customer

I have a perfectly working Stylus Photo 2200. Can't make a single print because EPSON stopped making the ink. At my job, we have EPSON projectors. After a year or so they have a new model and a new (different bulb). Funny, the outside of the last 4 models we bought look pretty much the same, but not the bulbs. They all have little detents and notches that keep you from using you old stock bulbs in the new projectors. In my opinion this entire company is EVIL.

Costs a lot just to replace the ink pad. So many hoops to jump through just to even get the part replaced and then to have the counter inside reset costs even more money than the part itself. Have to read off the serial number to support just to verify if they will assist or not. Even then they refer a printer repair place that does not even have an office anymore. Clearly an incompetent company who only wants your money.