The bed is awesome! My only issue is I have tried contacting the company directly to no avail. I purchased the king split in March 2021 from Amazon and one of the computers just stopped working. Would someone be able to assist please? *******@icloud.com Thank you!
Amazing for Price good quality easy assembly arrived on time has lasted for over four years still looks brand new will probably last another 10 years and they replace my remote quickly after four years of use
Hi Shakira, we're so glad we were able to get you taken care of! Thank you so much for sharing your experience with us and we will be here should you need anything else for your Kyvno bed!
Sincerely,
Kyvno Care Team
info@kyvno.com
844-667-2794
M-F | 7am - 4pm CST
Great quality bed especially for the price! This is our second on we have purchased for our home in the past 2 years. Shipping was delayed this time FedEx misplaced one of the big boxes. Easy to put together and use. We will probably end up purchasing another one for our other daughter during the next big sale.
Hi Ginger! We're absolutely thrilled to hear that you love your Kyvno beds! Thank you for taking the time to leave us a review! We truly appreciate return customers and will continue to be here to support you and your future Kyvno beds!
Warm Regards,
Christianna
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
I suffered from lower back pain for years before I bought my Kyvno. The mattress has just the right amount of support without being overly firm. The adjustable base has allowed me to adjust my bed to relieve the stress on my lower back. Also the customer service I received while obtaining a replacement remote control was outstanding! They made it so effortless they all but hand delivered it to my residence. I will definitely recommend to everyone I know in the market for a fantastic adjustable base bed.
Hi Aaron,
We can't tell you how glad we are to hear your Kyvno bed is helping to relieve some of your back issues! And it truly means the world to us that you took the time to tell us about your recent customer service experience. We're so happy we provided stellar customer service which is always our goal! Thanks again and take care! :)
Sincerely,
Kyvno Care Team,
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CDT
I have been looking for an adjustable bed for awhile. I just had a hard time justifying the price tag of most of the ones I saw. And with the 120 day trial. What did I have to loose? And this kit doesn't break the bank! My old mattress was so broke down, that the new mattress felt more firm than i was used to, but a good firm! My husband and I just love being able to lay in bed with the head and legs elevated. My husband has a problem with acid reflux, so keep the head slightly elevated at night really helps him too.
Hi Tana, we are so thrilled you and your husband are happy with your Kyvno! Kyvno believes that great sleep should be affordable! This is why we designed this bed to adjust to your needs, without breaking the bank. :) Thanks again and welcome to the Kyvno family!
Kvyno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
My husband and I have had our Kyvno split king adjustable for several years. Recently we needed to replace our mattresses due to dips in the mattress that became very uncomfortable. I contacted Kyvno customer support and they told me what I needed to do to have them replaced. After several pictures showing that the mattresses indeed had significant dips in the middle they quickly and efficiently made the decision to replace both of our mattresses! Kyvno was amazing at honoring our warranty!
Big thanks to Kyvno!
We are so pleased to hear you had a great experience with our customer service team. Kyvno truly prides itself with caring about our customers, honoring our warranty and on doing the right in all scenarios. Thank you for sharing and happy sleeping!
Kyvno Care Team
We are so happy with our new split king bed. When we got it home, one of the beds didnt work properly. We contacted kyvno with the problem and they suggested an option that didnt work. It took two more times to find a solution. We never felt like they were trying to not help. Which we all know that is hard to find in a company these days. Thanks so much kyvno for being so easy to deal with.
Hi Michelle! Thank you so much for sharing your experience with us! We are so happy to have assisted you and will continue to be here should you need anything in the future. Thank you for being a part of Kyvno!
Bed was delivered earlier than projected. One side wasn't working. Contacted customer service. Quick friendly response. Sent new part quickly. Works great. Love the fact that spouse's tossing and turning doesn't wake me.
Hi Sheila! Thanks so much for sharing your experience and we're so thrilled to hear you are enjoying your new Kyvno!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CDT
I bought bed three years ago at first it was a good bed but now it has an indentation that won't go away like it is supposed to and it is uncomfortable they will not honor there 10 yr warranty
Hi Sean, we're sorry to hear about your situation. We have solid customer-friendly support system around our 10 year warranty. Since a free replacement was not deemed permissible, the condition of your mattress would have had to be outside of a manufacturing defect and/or caused by usage or improper care. We apologize for any inconvenience but please feel free to contact our Kyvno Care Team should you decide to purchase a replacement mattress for your bed set. We appreciate your feedback.
Sincerely,
Kyvno Care Team
844-667-2794
M-F | 7am to 4pm CST
Arrived in 2 days! Set up was really simple. Most comfortable bed I've ever slept on, I have lower back issues and the zero gravity setting let's me sleep all night and wake up with no back pain. Only been a week but so far it's really nice and a lot less expensive than any other bed with these features.
Hi Larry, this is really great to hear! We set out to make truly beneficial sleep affordable and accessible to all! So glad you're enjoying your Kyvno and please let us know if there are any questions we can answer for you about your bed along the way.
Happy Sleeping,
Kyvno Care Team
844-667-2794
www.info.com
M-F, 7am - 4pm CST
Answer: Hi David, we currently only sell the split king mattress. Please let us know if you have any further questions, we're happy to help!
Answer: Good Morning Marsha! It takes 1 business day to process your order and prepare your new bed for shipment. Once your bed ships, you will receive a FedEx tracking no. And their estimated day of delivery by email. It typically takes 2 to 7 business days for your new bed to reach you in total! Please contact our Customer Service team at info@kyvno.com or by phone at 844-667-2794 should you need further assistance. Thanks and we hope you love your new bed!
Kyvno has a rating of 4.3 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kyvno most frequently mention customer service, split king and great product. Kyvno ranks 6th among Mattress sites.
Hi Brandi! We apologize in the delayed response. Our records showed your contacted us Friday, Sept. 2nd, at 7:50pm (which is after business hours). Our offices are closed for the weekend so you were sent an auto-response stating our office was closed through Monday in observation of Labor Day. We see that we then followed up with you Tuesday with assistance. Please allow us to respond within normal business hours as we promise to do everything we can to help! We hope you had a wonderful holiday weekend and we thank you for being a part of the Kyvno family!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST