Kipling

I bought a Kipling bag while traveling abroad. On the return trip one of the wheels started to shred. One trip later, two more wheels. Don't bother with customer service. If you bought the bag abroad, too bad. They were no help whatsoever. Basically told me, too bad. Fortunately you can buy replacement wheel kits from Amazon that actually WORK! (don't buy from Kipling. Same crappy quality at an outrageous price). I paid over 400.00 for a suit case that failed day one. Buyer beware!

I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,

I recently had to retire a purse that I bought from this company 25 YEARS ago. This purse was used daily and was always overstuffed. Finally, after 25 years, the zipper broke. So I went on their website and bought a new one. They don't quite make them like they did 25 years ago, but I'm still very optimistic about having this purse for a decade or more. The site was very helpful with measurements so that I could be reasonably sure that I was getting the size that would work for me. I am very happy with my new purse, although the old one was around so long that it's like part of the family. It even had a name!

Why did you remove the backpack side water bottle pockets?! I'm a big fan of Kipling Bags. However, I am very disappointed with the fact that you have not put side water bottle pockets in the newer backpacks! I will not buy them. My previous backpacks all had them.

This company is a joke, unless you are send to the address the card is billed to they cancel the order With out calling you, VERY poor business skills, I will never allow my kids to buy anything from this less than professional dump, very disappointed in this company, I do not even give them a rating

Kipling is what I always come back to after a brief forray with a leather purse that cost me twice as much. The best feature is how light weight they are. I can take the same contents I put into a Kipling and put it in a leather bag and its too heavy for me. The light weight material is durable holds up well with machine wash and lasts for years. The zippers are strong and don't get stuck. There are lots of colors and styles to choose from and they are so readonably priced you can get several in various cors or patterns. The inside is a light color so you can see into your purse... another great fwatire if you have ever fussed around trying to find something in a dark loned purse. Its like the designers brain stormed about everthing that would make the very best bag! I love the little monkeys that give them their signaturw touch. I am the purse lady who coyld never find the "perfect" bag. But, after years of always returni g to Kiplibg, I finally found they make the best product.