I ordered a King Ice sterling silver chain and it was tarnishing like crazy after a month despite all my attempts to care for it properly. I was using Wright's silver polisher on it twice a week and the tarnishing still never fully came out. I should've returned it immediately because the chain looked like crap even from the moment I opened it, but I was busy and hoped some proper cleaning would help. It didn't. Some of the tarnishing didn't come out even with multiple cleans. So I decided to contact King Ice about a warranty exchange and they approved it. The first issue was that I had to pay out of pocket to ship it out to them, which cost me 30 dollars. Already a problematic business model if you make people pay out of pocket for a warranty exchange when the issue has to do with product quality. The company should take responsibility for selling defective or bad quality products, not put the onus on the customer. But that's not even the worst thing that happened. When the replacement chain finally shipped, I was told I have to pay 115 dollars in duties and taxes on it. The chain that I purchased at full price was 180 dollars before tax, which means with the shipping cost and the customs charge I would've paid 145 dollars EXTRA on top of the 180 I already spent just for the warranty exchange - almost the price of TWO chains. Again, the business model here is crazy - making a customer pay double the price simply because they were unlucky enough to get a defective product? I understandably didn't want to pay the customs fee, so I reached out to customer service, and Michelle gave me a generic answer about how King Ice isn't responsible for shipping or customs costs associated with warranty exchanges. That was it. No offer of a coupon, literally nothing. This company is an absolute joke. Not only are the products absolute garbage, you will be expected to pay double the price just to receive a product of adequate quality via warranty exchange, which will probably also be garbage quality except you'll have paid double for it. I've purchased sterling silver chains and rings off amazon that haven't even started tarnishing after a year of wear. The jewelry market is so saturated and you can get good quality products from so many different companies and outlets. King Ice has to be one of the worst if not the worst jewelry merchant out there in terms of quality and customer service. I never paid the customs fee so I didn't end up receiving my replacement chain, so I have a feeling that I will never receive anything or hear from their company again and that I will be out 180+ dollars. They have the original garbage chain I sent out and I doubt I will receive any kind of product back unless I'm willing to pay over a hundred bucks in customs fees. So I just spent 180 dollars and got nothing for it. Hands down the worst company I've ever dealt with, scamming their customers.
I bought two of the Fortnite items and they have not arrived yet. I 'preordered' them. But I see people can buy on the site but I still haven't received mine.
Love the Klondike bar very nicely detailed perfect size and the blue enamel makes it exactly like the real ice cream bar.
My ordered items arrived within a week of being ordered and were exactly as described in sales listing
Shipped fast and arrived fast as well! Packaging was amazing and just an overall gorgeous ring to collect!
The website was very user friendly and overall great quality. It was a perfect anniversary gift and arrived in very fast.
I was skeptical ordering jewelry online but I love it and it was well made.
Overview
King Ice has a rating of 4.1 stars from 912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with King Ice most frequently mention good quality, customer service and fast delivery. King Ice ranks 2nd among Gold sites.
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- Covina, California, United States
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Business History
Having worked with hip hop and rap royalty like Wiz Khalifa, The Game and Snoop Dogg, King Ice remains the largest and most influential hip hop jewelry maker on the Web. Based out of Los Angeles, King Ice products have appeared in featured films, like Nick Cannon’s “School Dance,” music videos, like Katie Perry's "Dark Horse" and Chris Brown’s “Autumn Leaves,” within popular magazines like “ESPN,” featured on television broadcasts like Fox's "Empire," “The X-Factor” and Fox's "Empire," and even with collaborations alongside DreamWorks animation and Warner Bros.
The King Ice Quality
King Ice creates its hip hop chains, pendants, bracelets and earrings using the most cutting-edge technology in the industry to create hip hop jewelry that captures the spirit of the music we listen to and love. Our products come dipped 5 times in 14K or 18K gold or rhodium plating to prevent tarnishing, while our. 925 sterling silver necklaces and pendants provide style--and quality—you can trust. With pendants and chains using hand-set CZ stones that come placed along a micro pave setting, and earrings using real diamonds, our products include the highest quality of materials.
Our hip hop pendants, meanwhile, go through months of revisions and planning before ever reaching your doorstep. And all of our pendants forgo the use of traditional mold-based castings to redefine the standards of jewelry making, a standard that grants higher-quality jewelry with more intricate designs. Some jewelry manufacturers look to follow the standards, but at King Ice, we aim to define the standards of jewelry making.
Our Promise to Our Customers
At King Ice, our aim isn’t to sell you jewelry; our goal is to sell the most fashionable, iconic men's hip hop jewelry products on the market. You represent our jewelry, and we represent you. Because of this notion, we aim to foster relationships with our clients, via our social media accounts, through our customer support experience and through our products to give our loyal fans an experience that will be cherished and remembered.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members