NO FREE RETURNS. Cheap quality jewelry, and their customer service is either rude or unresponsive. I purchased a bracelet that looked nothing like it did in the photo. Just cheap costume jewelry. So I had to send it back for almost $15, Tracked the shipment and found out that they received it more than 2 weeks ago. When I complained they said they would refund it "by early next week." Still no refund to date. Do not do business with this company. It's outrageous that they would take that long to refund your hard earned cash in today's speedy bank exchange age.
I purchased an item worth >$200 then returned it, with UPS tracking, to date there has been no acknowledgement from this company. This may not be a legit company. I will be notifying Pay Pal of problem.
With more than 20 Years experience in fine jewelry and internet retail, PriceRock is a nationally recognized internet Jeweler. We’re passionate about perfection. At PriceRock, happiness and joy is a way of life. We want to share that joy and happiness in our Solid Gold and Diamond Jewelry with you. We differentiate ourselves through a combination of unique designs and styles merged with unequaled standards of quality and authenticity. PriceRock was founded in New York City on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime. If you need further assistance with this order, please contact us directly and we will be happy to help.
Pricerock was recommended to me by my friend as a good place to buy sold gold jewelry from. I have purchased two gold chains from them over the last year and I love them both. I got a 14k solid diamond cut rope chain and a nice pendant cable chain. They are very high quality. Their prices and service are great also.
We thank you for the positive review.
We are very happy that you were pleased with our products and customer service. Please let us know if we can assist with anything else in the future.
PriceRock Customer Care
I had to return something, and they were very accommodating with the exchange. I also return a defective item I know it was received but not receive notification of credit.
Most pleasant can't wait to see this purchase
My 3mm "Solid" gold 14k chain broke after less than two months. I got no response over the course of a week and only got one once I said I won't stop emailing until they reply. Apparently my item, which broke in half (through the middle) after an incidental light tug, isn't eligible for return. Bad service, bad product, and bad experience. If I can keep money out of their pockets and save you some then I'm happy. Spend your hard earned money somewhere more trustworthy with better return policies.
Because solid gold is a softer metal, it can be delicate. All of our chains are made with solid gold as advertised. We do accept returns outside our return policy in some cases. Please contact us directly and we will try to turn this into a positive experience for you.
I purchased and received a gold chain through PriceRock recently. Once in receipt of the chain I decided against and followed exactly what was requested to process the return of the item. The item was received by their office which I confirmed through UPS. It has been two months and I have not received my money back. I have sent numerous emails, because for their safety you can't speak to them, and have not had any return correspondence. I have had to get my credit card company involved to try and get my return processed. Extremely poor customer service and this is nothing short of theft.
Please, think twice before you end up like me.
I purchased a tennis bracelet for my wife's birthday. I had several questions and contacted customer service. I was called back within minutes and discussed the issues. The next day all of my items were addressed and my purchase arrived in two days. The item was as promised and was beautiful. The item was well worth the price. We are very happy.
I've been dealing with PriceRock for years, always satisfied with price, delivery, and until recently, customer service. I've been waiting on backordered chain for a couple months now, I'll be contacting them again soon to see where the issue stands. Perhaps it's time to find a new supplier for the chain in question?
A truly five star experience: easy to follow website and ordering process; speedy shipping and of course the quality and price of the gold chain has made shopping fun…definitely a company you can trust!
The 14k gold diamond-cut Franco chain I ordered is well-made, feels lightweight and substantial at the same time. Shipping was on time, even with the icy weather we're having. A+
Overview
PriceRock has a rating of 3.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PriceRock most frequently mention gold chain and customer service. PriceRock ranks 6th among Gold sites.
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- Flemington, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do work with all customers to help them either exchange and/or return their order if they do not care for it. Our goal is to ensure our customers are happy with their order. Please contact us directly and we will try to turn this into a positive experience for you.