I asked for a bluestone purse and I got dark blue and I was waiting for the delivery more than 10 days and at the end I received a wrong order.

I can't tell you how disappointing it is to make an order for a Birthday/Valentines gift on January 20,2025 and after not receiving the purse for 3 weeks I reached out to them and was told my order was cancelled the purse was now out of stock! Had I not reached out to them I never would have have known. I responded to the email with my disappointment and was offered a 15% discount! I was left with no time to order a new bag but I learned a lesson - don't order from a facebook post! I got taken 3 times during the holidays and now disappointed by a brand that I have a closet full of. I will now move on to a new brand and hopefully more considerate customer service. By the way the customer service department was as cold as ice to my dismay!

Absolutely ridiculous company. This is my first issue with them and will not be ordering from here ever again! I placed an order on 12/6, it shipped on 12/10 and still have not received any updates on shipping through UPS as of 12/19/2024. How is it that orders from China are getting here quicker? Customer service is ignoring me completely through email and phone. I will be filing a report and a claim to try to get my money back.

I have a couple of items from this brand that I absolutely love. I ordered a present for a family member for Christmas on black Friday. Delivery was supposed to be 12/9, it is now 12/14. Every day the delivery date keeps changing to the next day and then never arriving. I have tried emailing and calling with no response or answer. I am currently on hold for the second time because after an hour on hold they hang up on you. Currently been on hold for 1.5hours.

Purse leather wearing out and straps falling apart but since it is past the one year warrenty no help from customer service at all! Purchased for mother in law (75 years old) for her first designer purse and embarressed how this purse wore out worse then a cheap handbag. For the prices they should at least back thier product. Could have made an old lady very happy but chose to do nothing.

I do not recommend this brand.
Please see the attached photos for reference.
I purchased this purse during Black
Friday on November 24,2023. I used
It for only four months during the
Summer, after which it was stored in
Its dust bag in my closet. When I went to use it again on November 29,
2024, I noticed unusual markings on
The leather. It seems like the pebbled
Texture has lost its grain, showing
Strange "tunnels or swiggly lines.
When I contacted customer service, I
Was told the warranty had expired on
November 24, just six days earlier
They explained that the warranty only
Covers defects in materials or
Workmanship under normal use, and
Does not include issues like wear and tear, scratches, or discoloration,
However, the damage on my purse is
Clearly a defect in workmanship, not
Normal wear and tear. Their solution was for me to pay for the repair
Myself or take purse to the store
For advice on how to care for it. This
Response shows a lack of
Accountability and disregard for loyal customers.
As a result, I will never shop with
Them again. I plan to return the purse
I purchased on November 30,2024
And I strongly discourage others from
Supporting the Kate Spade Brand

Be aware of purchasing sale items and shipping them to Australia. There are no returns. I was sent two right shoes rather than a pair. They are beautiful but only good for the garbage bin. Such a shame.

Bought an item off their outlet only receive it from another Canadian city and then find out as they do not state on the site the fees. In small print they state afterwards no returns/exchanges/refunds. Basically saying ha ha sucker we have your money. Save your money and go to the local Walmart as all there crap comes from China. Zero quality.

I love their stuff but the clasps on almost everything suck. I was gifted a bracelet where you twisted the spade logo. Fell off, bought a new one to not upset them. Fell off. On of my purses has a clasp undone often constantly one falls off. My reason for the review is because I lost my card,money and license because a crappy clasp on a coin purse. I will say one of my favorite totes has lasted 4 years. But I won't be back.

Order no zup*******, bought this 68.00 necklace for my granddaughter for Christmas and the 2 nd time she put it on it broke. She went to catch it and it fell apart in pieces. I contacted the store and they refuse to stand behind it calling it human error. It truly is not and would like a simple exchange. Buyers beware their jewelry is not price worthy. I am so disappointed that no one stands behind their product

Received my dream wedding purse as a gift for Christmas. I was so beyond excited to open it, but when I did the magnet ripped out from the leather… I called Kate Spade who informed me because I received this as a gift from my Family in the USA (I live in Canada) they cannot accept my return for the defective purse or replace it due to me living in Canada. Despite having all the receipts and proof of purchase and tags still on the purse.

Heartbroken they told me to ask a Kate Spade location here in Canada… they also refused to help and said the can't help me because the purse was shipped to a USA address not a Canada one… now here I am, sitting with a $300 purse, brand-new, in the box and with tags, yet it's defective, unusable, in tears, heartbroken and devastated. No one from Kate Spade would help, all I wanted was to get it repaired or replaced, I didn't even need a refund.

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did not notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

I had an email offering a discount for a specific item. I went ahead and applied, didn't work. It was a measly 10% off. Not a single customer service officer did anything. You're a huge company and you can't rectify an error generated by your company? Discounts matter for regular people like us who patronize your over-priced products in case you decide to care.

Don't buy online the policy no returns u don't have options to exchange and t products is unsatisfied.

I was doing some early Christmas shopping and ordered a pair of earrings on November 27th. The shipping information I received said the item would arrive in 5-7 business days. As of today December 21st, I still have not received the item! I called the customer service and the Representative that I spoke to said that the item for some reason never left the facility. So you're telling me almost a month has passed and no one has shipped my item!? He processes a reshipment and asks if there is anything else that he can help with, all nonchalantly. I asked what about a refund, a partial refund at least! I ordered the item as a Christmas present and of course they will not arrive for Christmas. He stated that he could not give any type of refund since he reshipped the item. To me as a customer, if I pay you for your item and service then that's what I should receive. As a business, I expect you to stand on your word and provide that item and service that I paid for. They did not! Now I have a Christmas gift that's not here, and the Representative treated the situation like whatever.

Ordered two items for my wifes xmas presents. Sent part of the ordered and then a week later told me the main item was out of stock. Called and they were nasty on the phone. I don't recommend this company!

Ordered the Reagan Bucket Bag and the Chelsea Laptop sleeve from Kate Spade. A very small box was delivered today with a weight of 1.1 pounds containing only the free nylon tote that came with theorder. No bucket bag or laptop sleeve. If they had been included that would certainly have been more than 1.1 pounds per Post Office Delivery Confirmation. I took the box in as soon as the postman left it at my door, so no porch pirates. Spent time on chat with customer service and was told I would be contacted by email. So far no response. Very disappointing. Afraid to order from them again.

I wanted to share my recent experience with Kate Spade to shed light on some concerns that potential buyers may find helpful. While the bangles I purchased initially seemed promising, the overall experience has been less than satisfactory.

To start, one of the bangles I received was scratched. Disappointingly, when I reached out to Kate Spade about the issue, their suggested solution was for me to engage a local jeweler. This response left me feeling unsupported as a customer, as I expected a more proactive approach to address a product quality issue.

Considering both the lack of responsiveness to my emails and the handling of a damaged item, I advise potential customers to weigh these factors carefully before making a purchase decision.

I got my order from the kate spade outlet it was wrapped in paper that had food on it and there was clear fluid in the packaging that smelled like onions I'm literally horrified worst experience ever.