Judaica Web StoreReviews 279

They sent me a damaged product and refused to sent me a full refund even after promising. They are liars and scammers. The worst company I've had the misfortune of every buying from!

My order arrived today, and I can not express how delighted I am in the superior workmanship.
I love these sandals so much! Perfect fit.
Thank you so much. No where can deliver such a Beautiful hand made high quality sandal.
I cannot wait to show these off and recommend this store

I ordered a charm bracelet for my wife. Even though she has very thin wrists, the charm bracelet was way too small. Seems to be for a small child, not an adult. The money back guarentee is only good for 21 days, so since I ordered it in November for a christmas present in December, it's too late to return it. I am not able to leave a review on their website warning others about the size issue, which seems odd. All the reviews from their website are five stars; coincedence? I'll give the bracelet to my 3 year old neice, I'm sure it will fit her tiny wrist. Will not be buying from Judaica Web Store again.

I have bought many stuff from Judaciawebstore.com including bracelets, pendant and chain. I must say their service has been excellent and I keep buying more and more, keep up the good work folks.

I purchased 6 mezuzahs and none of them were kosher after checking them by the temple. After I contacted them to return the items, they said it's after the 2 weeks return window. How are you in the business of selling religion items and goods but do wrong to customers! STAY AWAY and shop else way.

We received the wrong tallit after paying for express shipment. It was too late to get the one we ordered before my granddaughter's Bat Mitzvah. To get the correct one, they expected me to pay for return shipment.
Great disappointment. I could have ordered it from another place and had no problems.

I purchased something that came in damaged
They sent me a new one. Didn't have to send anything back I will buy again from them

My product was never delivered. My request for refund was declined.
I was demanded to file a missing package request with Italian post, while I do not speak Italian, do not live in Italy, and sent the package as a Hanukka gift.
The client service in this company is very bad and I will never buy anything from them again.

This is just an update to my previous reviews.
This is regarding the wrong color shofar they sent me and when I was about to mail it back I noticed a crack on the shofar. I mentioned the crack during the conversation via phone with the store representative. I was told to mail it back for the right exchange and they would reimburse my shipping money as well.
I have been trying to contact the Judaica Web Store company via email. The same horrible service, it takes very long for them to respond. They refunded some amount for the shofar, not the full amount. And refusing to pay the shipping as well. They know the reason why I sent it back but they keep telling me that the shofar's crack is ok and it was kosher, thou they know it was not a reason. It is obvious they are making up stuff not to pay me money. They are thieves and liars. It makes me highly doubt that the product they sell are kosher, since they do not act kosher way with customers

NEVER buy from this company. I was so excited to receive my new, beautiful menorah as my Hanukkah present from my mom. Upon lighting the first night candle, I melted the wax at the bottom of the candle to stabilize inside the large holes. The Shames is close to the back artistry and burned the entire art work, then melting the candles all over the bottom of the menorah, which led to having to rip my menorah off the glass piece it was on top of to reduce wax on the counter, which tore off a foot. Rather than replacing the customer service agent Shimi said it was a user error. I have used several menorahs in my 30 years of life and have had no difficulty before. Terrible quality and customer service. Never use this company, you will be extremely disappointed and your money will be wasted.

I had a gathering of a few friends and family. The 1 Jewish participant had chatted a lot about anti semitism over the year incl the awful Kanye. His Judaica items and heirlooms were taking on greater importance. I thought it would be great for his gifts to be items from Israel. I ordered 3 items on Dec 17th with the fastest delivery using Express Mail noted as 2-4 business days, getting items to me in Palm Springs by Dec 23rd (prior to the bad weather obstructing delivery potential). $160 of items costs $200, $40 for shipping.

Turns out another 2-4 days are required within Israel to assemble the package of items prior to shipping them. The only way a customer would know to know this is if they happen to notice & read the small "When will my order Arrive?" in the lower right hand side of the screen BEFORE you get to the shipping page where destination details are entered and shipping options and costs are shown. Very misleading.

And the company is well aware of this based on the 1 star reviews pertaining to shipping and their responses to customer complaints which I only thought to check after the order was placed given my curiosity over how I got timelines so wrong and after I had a few email exchanges with a co. Rep.

My Jewish guest was the only one to not receive a gift during our Christmas / Hanukah celebrations and is now leaving Palm Springs, a day before the gifts are estimated to be delivered in PS. Given that a large portion of business likely results from the diaspora ordering items for time sensitive dates like birthdays, bar mitzvahs, Hanukah, etc. this seems bordering on dishonest. Very disappointed.

Ordered Granalix GranaGard omega 5. Waited almost a month. Horrible response and interest in finding order. Asked to send a new order, heat would effect the efficacy of the product. Shimi would get back to me in in 24 hrs. With search results. Shimi never did, he just closed ticket. Told me that it would take much longer for me to get a refund by charging back to my credit card. Then waiting for them.
Interesting comment.

I ordered, paid for and received email confirmation for a Seder Plate on 11th March 2022 as a gift for Pesach. The email confirming shipping arrived on 21st March, 10 days later. When the item hadn't arrived in early April, I spoke with the Jerusalem store and was assured not to worry. The tracking website gave no useful information whatsoever except to show that the Seder Plate had sat in a courier's warehouse in Holland for 2 weeks. Needless to say the beautiful Seder Plate arrived on 16th April - 5 weeks after being ordered and the day after Seder Night. A week later and the tracking website still shows it as pending delivery!

I bought a menorah as an engagement gift for my daughter. It was nothing like the beautiful 3D artwork shown on their website. It was a 1/8 inch piece of cheap metal bent with a wave in it, poorly spray painted with bumps and splotches. It also had a lot of scratches along the edge. It was a very expensive at almost $399 Canadian with tax. I also had to pay an additional $63 for customs and duties. I returned it for a refund and was told that I'd have to pay the postage which was $77 for a trackable parcel. According to their website, if the product is defective they will pay for return shipping. They refused saying that the menorah would get scratched with use. I kid you not. I am out more than $150 for a cheap, shoddy piece of artwork. This company is no better than these fly-by-night operators that want nothing more than to scam you.

I am very disappointed with my whole purchase experience wit Judaica Webstore.com. There website is misleading. They state the price of their products in $ but they fail to mention it is American dollars which means I ended up paying nearly 25% more and when I complained they gave me a 7% discount. Judaica Webstore did not help with follow up support when my purchase was two weeks overdue nor when it became over a month overdue. I received e mails that did not address the issue. Altogether a very disappointing retail experience!
I would definitely not buy from Judaica Webstore.com again!