JTV

To begin, I have been a customer with JTV for more than 25 years. Here of late, I have returned many items as have so many of their customers. The pre-owned pieces account for pages and pages of jewelry in all sizes. A friend of mine told me about "Wish." I was curious and visited the website. To my surprise, I found several pieces that looked exactly like the pieces on JTV for pennies on the dollar. I ordered two rings and they are rhodium over just like JTV. Now one might say but what about the JTV warranty, well paying significantly less for the same piece, if it goes bad I can afford to order it six times over before hitting the JTV price. JTV is no longer my go to. I have slowed purchasing new items, only pre-owned. I ordered BJN601 (Order number 187178205) in a size 5 but needed a 7. JTV could not size it. I took it to my local jeweler and not only had it sized but they warranty their work. I am sure that Tim Matthews will give a response just like in every other review. But here's a thought Tim, why not contact me yourself. JTV needs to plug into their customers. Tim, I would be so willing to have a real conversation about how to improve JTV but, I am quite sure that you are really not seeking to improve JTV because it doesn't personally affect you or your bottom line.

JTV has the merchandise, let's start there. I used to look forward to the Bella Shows, Charles Winston Bella and Moissanite Shows. Here of late, the shows have become stale. All of the female hosts are blonde hair and blue eyes. Even the new hires are blonde hair and blues eyes. The merchandise is looking like that I can order from Wish for pennies on the dollar. But I did find out that with Jewel Safe, which I strongly suggest for every piece, you can order the pre-owned pieces for less money, have them sized to your size, and even return them (if you don't size them), just as you would paying the high prices. Oh, and don't bother writing the CEO or his VPs, you will receive the standard response just as on this site. The shows are now just a joke. The Brilliant Cash given to "New" folk is great but, I have been a customer for more than 20 years and have their JTV Preferred Card and can't seem to periodically get Brillant Cash. I wish JTV would go back to the customer experience provided when customer service seemed to be important. Can we also get hosts that represent JTV Customer Base? Now I will await the standard cut and paste Tim Matthews response to this review.

Host's falsely and deceptively advertise.
Not 3mm is 2mm. Not 20" it's 191/2". Host's say it won't be any cheaper,NEXT DAY IT'S 20.00 LESS.ITS 40.00 LESS IN A WEEK AFTER BUYING. Host's repeatedly say a cross price is 99.00 then change it to 139.00 right on TV. NO REPLIES TO EMAIL'S EVER COME. Contests rigged and they don't answer if they are getting my daily entries or not. The attorney General office consumer protection agency needs to investigate their falsely advertising and changing prices on TV within 3 minutes of stating a lower price. Better off shopping at local stores as they have 90 day returns and if advertised lower within 30 days they refund the difference and if another store has it cheaper they refund the difference plus another 10% off. Paid 186.97 and within the next day it was on sale for 143.30. SO THEY CHEATED ME 42.87 COUNTING REWARDS MONEY. Family and friends have said they returned all their stuff because of the lieing by Host's. Others say they commented to jtv about this and the Host's shut them down and say they can't get it any cheaper anywhere else. THIS IS A LIE AS WELL AS THE SAME THINGS ARE CHEAPER AND MORE BEAUTIFUL IN THE STORES HERE. THEY OWE ME A REFUND OF THE SALE PRICE. THEY OWE ME 42.87. Stop lieing about sizes weights lengths and sending scratched up products. They show AAAA tanzanite and send almost clear stones a light lavender color NOTHING AS SHOWN ON TV. So not a happy customer.