CaratLane

What a scam. They are charging $25 shipping for refunded and exchanged items. If you got the wrong size ring or a defective product they will charge you $25 if the order is under $300 to send it to them, and also $25 to send back to you once they exchange or fix it. Absolute highway robbery. I explained to them that charging $50 for shipping for an item that is $150 is not reasonable, but they refused to compromise.

This is the invoice breakdown given by these scammers and clearly anyone can see that wrong calculations have been done. Scammers working are so shameless and hopeless than they only send automated emails. This site is run by illiterates who cannot even do calculations properly. BEWARE OF THESE FRAUDSTERS

I bought managalsutra just a month back in Diwali For my daughter I clearly asked for 20 inches mangalsutra she gave me 17 inch when my daughter wore itit was tight immediately when i came to know i rushed to Store and asked for exchange( it was unused) they told me that they will deduct 10% inches mangalsutra exchange so I asked for return where also staff made false commitment.
The item which i bought was costed ***** and the return amount which i god after 6 days is just 20k? I mean what is this within one month unused item got depreciated by *****/-? Are you people fooling customers
I will never refer anyone caratlane
Plus your staff is not responsive poor service

At the Caratline Civic centre branch in Delhi, we exchanged some old jewelry and picked up several new pieces. When it came to entering the deal in their computer software it was a disaster. They could not manage their own sale system to account for the buying of gold and selling of jewellery because the system cannot accept different carats! Finally we learnt that their sale registration can only take 10 items max per invoice. So multiple bills required (penalizing us for buying too many ornaments). However it must be said that 5+ members who spent time to overcome their software issues did their best. A store handicapped by poor software and / or training in its use.

I have been dealing with Caratlane from last 2-3 years now...but the service i got this time was super pathetic.

They have kept my diamond bracelet and its been more than 15 days now till now i have not got the exchange...they send me the message that the replacement item is out of delivery but that delivery never happened...I am chasing them on daily basis but all in vain.

Beware people...

I generally like Caratlane for their sleek and attractive designs. Recently, I am more flattered with their prompt and amazing customer service. I had a couple of issues different times, they got them fixed as a coverage under warranty. And this time, they also did a price adjustment (after purchase) just because I found another coupon (same day) that could save me better. Wow, I haven't seen any Indian company so far giving such a good customer service. Agree that they have high prices comparatively but I don't mind spending a little high for a good service. Personally,
I think that Caratlane is an example to many Indian companies to show how to value a customer. Kudos Caratlane and team! Way to go guys!
A special thanks to Salman for an exemplary work.
Pictures attached to show the repairs done and price adjustment refund.

We had to change an order as the delivery time was not suiting us. Forum S from the customer service team did an outstanding job. She handled this complex transaction with absolute ease putting the customer as the central point of attention. She is a true asset and we will come back many times more in Carat Lane.

Mr. Syed Hussain Pasha from caratlane had got a few shortlisted rings for home trial. I must say the service and approach was commendable. He is well trained and knows to respect his customers time and interests. Such employees must be highly recognised. Amazing service. A big thanks to Syed, much appreciated