JibJab

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1 review
0 helpful votes
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SCAM COMPANY
February 10, 2025

People don't use Jibjab, they just charged me on my old card from 2018 when I haven't even used Jibjab since 2018. I've just had to report them for fraud. Scam artists.

Date of experience: February 5, 2025
Canada
1 review
0 helpful votes
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This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation.

Date of experience: October 18, 2023
California
1 review
0 helpful votes
Follow Yoya L.
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JibJab offers such creative videos that are so fun to make with the latest songs for your friends and family! You choose their faces, choose a song, then incorporate them with JibJab's high technology! You'll impress everyone you make a JibJab video for! Their customer support is professional and quickly responds!
You won't be sorry and JibJab is worth every penny for their personalized, fun filled videos!

Date of experience: February 8, 2023
New York
1 review
0 helpful votes
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Excellent service
March 29, 2024

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Date of experience: March 29, 2024
South Carolina
1 review
0 helpful votes
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Refund response
December 21, 2023

I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.

Date of experience: December 21, 2023
Florida
1 review
0 helpful votes
Follow Lisa N.
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Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!

Date of experience: March 2, 2024
Texas
1 review
0 helpful votes
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I had realized that my subscription had auto renewed. I didn't intend to renew it. Jibjab is fun. So I sent a request for a refund and in less than 5 minutes, they confirmed refund! Great customer service.

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again!

Date of experience: October 22, 2018
Italy
1 review
1 helpful vote
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Your customer support is really excellent! I wrote a couple of days ago saying that in the coming new year I'm going to be retired, so I'd like for the moment being to unsubscribe. I did not intend to be fully refund as by now my subscription had just been renewed, but I was kindly emailed by Renee, who wrote I'd be fully refunded in the next 3/5 working days.
I can't say but you're really extremely correct! THANK YOU! I'll be probably back in a near future\

Date of experience: December 20, 2018
Colorado
1 review
0 helpful votes
Follow BJ K.
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EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Date of experience: February 29, 2024

Overview

JibJab has a rating of 3.1 stars from 12,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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