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JibJab
Questions & Answers

12,923 reviews

Here’s what buyers have asked with answers from JibJab staff and previous consumers.

74
questions answered
0%
answered within 1 day
Question:

I am finding that when creating a head, the mouth is not in sync, when playing back it shows a black blank shape with the actually mouth below, I have tried several different setups with same results. Any advise?

Answer:
Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
By Roberta W., over a year old
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Question:

Why did JibJab eliminate the edit feature that enables the sender to move the head outline so that the picture fits well? Every card I've made since then looks weird and lopsided. That's why I intend to drop my subscription when it expires. Too bad, since I LOVE the cards!

Answer:
We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
By Alessandra S., over a year old
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Question:

Received a card I sent with paid membership, had advertising at the bottom of the email. Does the person I send to get an advertisement?

Question:

What is the customer phone number?

Question:

How do I stop the black mouth when there is singing?

Question:

How do I stop black mouth

Question:

Hey how long did it take for refund pls? :/ As I've just asked for a refund and not sure how long they gonna take.

Question:

How do you stop black mouth?

Question:

Last night I thought I agreed to a $2 charge and today discovered $24.00 bill for the year subscription.. I don't feel ready for a subscription

Question:

How long does it take to build a video card once I press to make it as I have waited 15 minutes now?

Answer:
No more than 30 min. Had to find and edit my pictures that I used.
By Deborah W., over a year old
See another answer (1)

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