Jeulia

This company is a joke. Steer clear and shop elsewhere. I went to Better Business Bureau and they have an F. The BBB also said they do not respond to any claims or complaints. That just proves they don't care about customer service. All of the reviews on BBB are similar to my compaints. This company only cares about your money. I ordered a simple pendant on a chain necklace. It has still yet to deliver three weeks after my purchase. I live in the same state as the company, CA, you would think that would speed up the process. When I contacted this company, they pretty much said it would get there when it gets there. The company was still advertising for Valentine's Day up to a few weeks before VD with full knowledge that people would not receive their items in time. I will never order from this company and I will continue to leave reviews calling out this scam company. Stay away and look elsewhere.

Bought a dragon necklace which is 13mm. It is too small to gift to a child and not worth a fraction of £105.
Once I refused an exchange the company stopped replying to my messages.
Suffered £11.70 return postage cost and they are deducting £10 to penalise me for not taking an exchange voucher despite the necklace still being in its packaging so I am £21.70 out of pocket- 21% of my money.
Negative reviews will be deleted so beware their 100% satisfaction.
Pay by PayPal to protect yourself

If I could give zero stars I would. If you buy a ring from them, DONT get it engraved or else you wont get a full refund. In fact, even though I returned my ring to them (it didn't fit), they gave me no refund at all. So now im out $155 AND the cost of shipping it back to them which was around $12. Worst experience and waste of money ever. I will be disputing this with my bank ASAP. This place is a SCAM. They DO NOT care about their customers. Buyer be warned.

I received earrings as a gift from my boyfriend and it arrived damaged with deep severe scratches. I doubt they have quality inspection before shipping the items because this would not have passed. My boyfriend contacted customer service via Facebook Messenger the very next day after I received the item. Jeulia customer service is located in Hong Kong and they work everyday, they do not have a phone number to call, the only options are to contact via Facebook messenger, live chat, and email. It has been 3 weeks and they have replied only 5 times. They refuse to replace the damaged earrings and do not stand by their customer satisfaction promise as mentioned on their website. They gaslighted us saying we should have contacted them 24-48 hours and that they are not responsible for the problem now... we literally contacted them the very next day after I got the earrings. Do not buy from this company unless you are willing to accept damaged and poor quality items because they do not stand by their products.

I order a ringfor husband in October to 3 months to get here, it looked like a bubble gum machine ring, it was supposed to be 11mm all the way around it tapers to 9mm looking like a woman's ring. The pictures on their site are nothing like the ring I got cloudy stones and inside of the ring open in the pic it looks solid so after fighting for 3 months with jeulia and PayPal I finally get the bubble gum ring send it back now jeulia was late fabricating it, sending it but I have to pay to ship the junk back and a restocking fee so I send it back when they get the ring they try to keep it along with my money and tell PayPal it is against rules because it was customized with moissanite stone. Those shady buggers tried to keep my money and the ring they purposefully waited until they got the ring to pull this bs. So BEWARE they are as shady as their jewelry. If it wasn't for PayPal I wouldn't of gotten a refund.

This company is horrible to deal with! Chinese way, SNAKES and THIEVES! I ordered a ring for my partner's birthday on Halloween, 20 days prior to it. I received the order receipt- I followed up 10 days before the birthday to find out they missed it. I was then assured its on its way- I waited three more days and followed up again asking for a tracking number- not available. I tried to cancel, and was offered $10, then $15 and then $40 discount if I didn't cancel. This took four days of back and forth. Now I'm told it will take 30 days for my refund. I don't think Ill get it. STAY AWAY THEY ARE A PAIN

Ring needs to be half a size smaller. Apparently since I paid more money for an upgrade... I have to pay a 35% restocking fee... support process is not good. I am not going to pay $140 to have a ring resized... local jeweler only cost $40. That's what I get for not reading the fine print. Support sent me a screen shot of the terms of agreement. Buyer beware... make sure you are 100% sure your order is correct and pray you do not have an issue!

Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company

I ordered a rose and white floral wedding band. The price was very good. When the item arrived - the quality was fabulous. I love the ring. The ordering was easy, delivery was quick and the item is fantastic.