104 reviews for Jeulia are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Washington
1 review
0 helpful votes

Incorrect name on custom order, poor customer support
January 5, 2025

Placed an order on December 1st for a custom necklace. Shipping took forever and after 4 weeks on December 30th we received it. Now after all that time it took when we received the necklace it was very disappointing because the name is spelled wrong. When I reached out to customer support via chat I had provided a picture of the confirmation from my email where I definitely submitted the name correct and the representative also provided a screenshot showing where I spelled the name correctly as well. Concluding that the error was not on my end. I was advised by the representative that they would need to reach out to the factory to confirm the incorrect item.which by that way I also sent in a picture of the necklace itself showing the misspelled name. I kept asking the representative if this is something that could be fixed or if I will be given my money back if I returned it and they kept repeating that they had to reach out to the factory before moving forward and then continued to tell me to allow 24 hours and I should be getting something via email on how to proceed.
That was on 12/30, it has been now been almost a week later and no response. In addition to that on 01/02 I receive an email from the company, but it's them asking me to leave a review on the wrong product they sent me and to provide pictures and I'll get a 5$ reward which I did. Adding to this and just making it worst the company reaches out to me on 1/4 at 1:45 am and In the email JEULIA is trying to cover their behind and say what is an A is actually an O. That is a flat out lie, I will attach pictures to show this supposedly letter O.
In the email I advised them that is definitely not how you wrote an O in cursive. This company is a big scam, you go on their Instagram and everyday they're posting some ridiculous ad. Pay attention to your customers and handle the mistakes THE COMPANY MADE.
I will be sure to keep posting on this matter as I do not believe things are being handled the proper way. Until a resolution is provided where JEULIA is held accountable for their own mistake I will be sure to continue to post bad reviews anywhere that I can.
This error made on the companies end needs to be fixed. I sent customer relations requesting an update on how to proceed, if I can not get in contact with anyone regarding this in the next few days I will report JEULIA to the BBB (Better Business Bureau) for the grievance they have caused me and other customers as well. They are scammers.

Date of experience: January 4, 2025
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104 reviews for Jeulia are not recommended