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IVECloud Reviews Summary
IVECloud has a rating of 4.8 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVECloud most frequently mention support team, best price and live chat. IVECloud ranks 21st among Web Hosting sites.
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Whatever problems I may have, mostly self-inflicted, it's never too much for the team to handle. Always on time.
Thank you for your excellent support.
Very easy to buy and, I still have buy their hosting once that is done, I will review them for full package.
It is wonderful to have a team behind the program who responds in record time, takes any queries and resolves them effortlessly. Thank you.
If you believe you need to have control over your own security on your data in the cloud, ownCloud is the way to go.
When you want to get a good IT sharing and hosting solution, for a very good price, you found the right place.
I had some enquiries about adding a domain. The process was well-explained to me, and viola!
Great customer experience.
Always helpful when I have questions. They are ready to answer and give details for my queries.
Dear Fred J.,
Thank you so much for taking the time to share your experience with us. We strive to provide excellent customer support and we're thrilled to hear that our team has been able to assist you with your queries.
Our team is here to provide detailed information and answers to any questions you may have. We're grateful for your feedback, as it helps us to ensure we're meeting our customers' needs and expectations. We're always ready and willing to assist you, so please don't hesitate to reach out if you have more questions in the future.
Thank you once again for your kind words. Your satisfaction is our top priority and we look forward to serving you in the future!
Regards,
Donovan Van Der Merwe
I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.
Dear Sivuyile M.,
Per our telephone conversation regarding this matter. The issue you encountered was due to a navigational challenge on the platform, which made it difficult for you to view the status of your hosting service.
Please rest assured that your website has been active since day one of your order. The issue was not due to any error on our part, but rather a misunderstanding on where to locate and view your active services.
To prevent any confusion in the future, I'd like to direct you to the specific section on our platform where you can view the status of your services. [https://ozone.ivecloud.co.za/clientarea.php?action=services]
If you have any further questions or need additional guidance navigating our platform, please do not hesitate to reach out. We're here to help ensure you have a smooth experience.
Thank you again for your patience and understanding in this matter. We look forward to continuing to serve you.
Best regards,
Donovan Van Der Merwe
Very easy to create a remote desktop setup on your local PC or Mobile device, unlike the free options from AWS and Oricle. Best price i have seen thus far for a VPS with great specs. Realy worthwhile. Thanks and Much appreciated.
Abdullah H.,
We greatly appreciate your 5-star review and are thrilled to hear that you've had a positive experience with our VPS offerings. We pride ourselves on making the setup process as straightforward as possible, and we're glad to know that you found it easy to create a remote desktop setup on your local PC and mobile device.
We're especially pleased to hear that you find our pricing to be the best you've seen thus far for VPS with the specs we offer. We strive to provide high-quality services at competitive prices, and your feedback reaffirms the value we strive to provide.
Your words of appreciation truly mean a lot to our team. We're committed to continue providing great services to wonderful customers like you.
Thank you again for your support, and please don't hesitate to reach out if you need anything in the future!
Best regards,
Donovan Van Der Merwe
I logged a call and had to escalate two times days later to get a response. Must admit, when I eventually got an answer, it was technically sound and on point.
Jaco,
We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.
We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.
We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.
Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.
Best regards,
Donovan Van Der Merwe
FAst deploy, and fast refund when I found something is wrong on my side.
Yadon,
Thank you so much for your 5-star review! We are pleased to hear that you've had a positive experience with our deployment speed and refund process. Our goal is to ensure a seamless and responsive customer service experience, and it's encouraging to know we were able to meet that mark with you.
It's always unfortunate when something doesn't go as planned, but we're glad we could promptly address the situation and provide a swift refund.
Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our services.
Thank you once again for your kind words. If you ever have any other requirements or need assistance in the future, please do not hesitate to reach out. We're here to help!
Best regards,
Donovan Van Der Merwe
I lodged a ticket and the matter was resolved after hours within an hour.
Kruger E.,
Thank you for taking the time to share your experience with us. We're thrilled to hear that our support team was able to assist you promptly, even after normal business hours. We understand the importance of addressing issues quickly to ensure minimal disruption to your work, and your review reinforces our commitment to this service.
Please know that your satisfaction is our top priority and we're always here to help, whatever the hour. If you have any other concerns or questions in the future, don't hesitate to get in touch - we're here to support you!
Once again, thank you for your kind words. We look forward to continuing to provide you with the high level of support you expect and deserve.
Best regards,
Donovan Van Der Merwe
The service was fast and efficient, and I will certainly recommend the company to friends and colleagues of mine to try it out for themselves.
Dear Vuyisa M.,
We are truly grateful for your positive feedback and the 5-star review! We are thrilled to hear about your excellent experience with our services and that you found them to be fast and efficient.
It's customers like you that inspire us to strive for excellence and deliver top-notch service. Your willingness to recommend us to your friends and colleagues is one of the highest compliments we can receive.
If you, your friends, or colleagues have any questions or need assistance in the future, please don't hesitate to reach out. Our team is always here to help 24/7!
Once again, thank you for your trust and support. We look forward to continuing to meet and exceed your expectations.
Best regards,
Donovan Van Der Merwe
As i am a very impatient person and to ask for change to be made twice was not my idea of a joke but thankfully one of you technical guys assisted me to do everything whilst i was online so now all is sorted
Easiest set up by far, Prices are also really cheap.
I have not been a long time user to fully judge the experience but so far I have not had any issues.
AJ v.
Thank you for the review!
We are pleased to hear that you find our award-winning support team helpful, as always, it's our pleasure to assist in any way possible to ensure a good user experience.
They have great customer service with 24 hour technical support services.
Landiwe S.
Thank you for the review!
Its reviews like yours which give us a smile to continue providing the best possible service :)
Everything is just great. It saves time. You don't have to run around with a bunch of people... nerves are in place.
David L.
It's pleasing to read that we are able to provide you with all the services you need under one roof!
Thank you for the review :)
Didnt bother to response to emails, my service was turned offline, wouldn't assist with resolution. Really, there are plenty of hosts, flabbergasted you get this kind of service in such a competitive market.
Graham M.
Thank you for your review!
We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:
It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.
Your ticket was automatically closed after you submitted a cancellation for the suspended server.
We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.
From start to finish, registering and paying for the domain was great. Thanks!
Graham W.
We are pleased to hear that your experience was quick and easy!
As a team, we always looking for new ways to improve our service deliverance and user experience.
From get-go, everything went smooth. Very happy with the VPN server.
From the business
IveCoud is among the best web hosting providers in South Africa, offering high-speed web solutions such as Web Hosting, Reseller Web Hosting, Email Hosting, WordPress Hosting, Linux and Windows VPS Hosting and a range of various other products and services in South Africa.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Abraham M.,
Thank you for taking the time to share your positive experience with our online support. We're thrilled to hear that the domain addition process was clearly communicated to you, and that you found the experience seamless.
Your feedback reinforces our commitment to delivering top-notch customer service. It's moments like these that remind us why we do what we do.
Thank you for placing your trust in us. Should you have any more questions or need further assistance in the future, don't hesitate to reach out.
Best wishes,
Donovan Van Der Merwe