Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax.
I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
Absolutely appalling company, unable to migrate my website. I keep having massive issue like Too Many Redirects and had to keep pointing the Nameservers back to my old hosting which I had to extend to keep my website running. Every time you have an issue, theres a new agent dealing with it, its just a mess. It's been 3 months and they're declining my refund even though they're incompetent to move a single website, and when you ask for the refund they flat out ignore the question. I was with A2 for 8 years but the problems I have with Hostinger the past 3 months are unreal. If you respect your websites, look for another company.
Hello there,
Our team prizes transparent communication with our customers, so thanks for sharing your questions and concerns with us.
We're conducting an internal investigation into this situation, but please share any remaining important points with us via quality@hostinger.com. We'll be happy to hear you!
Best regards,
Team Hostinger
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Hello, Sanjeev
Thank you for your review! We are always eager to listen to our customer's opinions.
We have noted your suggestions and will forward them to the appropriate channels. Be sure that you can count on us to support you on your online journey!
Wishing you a lot of success,
Team Hostinger
You guys are doing a great job with providing hosting services at lowest cost and keeping the serving going 24/7. Although I had some troubles with browser error 500 when I added two more websites to the hosting, I guess you get what you pay for. Fair enough I am satisfied with Hostinger and believe that there will be no compromise on the standard in future.
Just half a year I started to write my own blog and found out about this hosting. Never thought that creating a website can scare me but it was crazy... I selected one of the cheapest hosting providers Hostinger not only because of the low price but also because of the reviews... and the experience was even better than I expected.
The support helped me in every step and not only with hosting related problems. What is best - they gave me moral support too, provided articles how to create a Wordpress website and were with me when I needed them.
I wish that all the companies would have support as good as Hostinger has - fast and empathetic. It would make world a better place for customers!
Hello, Robert
You are making us blush! The experience you are describing in this review is exactly what we want our customers to have - accessible hosting, good prices, and all of the support necessary to unlock the power of the Internet!
Thank you for trusting us and we hope to keep this partnership for a long, long time.
Best wishes,
Team Hostinger
My business shared hosting plan used to perform better in beginning. I feel cheated that it is now under performing and my SEO is compromised because of server issues. Just another hosting company wanting customers to upgrade. Unfortunate
Hello, Farhan,
Thank you for sharing your feedback with us: it helps us to improve. We would like to hear more about your experience — if you're comfortable, don't hesitate to email us at qualityt@hostinger.com.
Kind regards,
Gabriela
Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me.
The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021.
10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard
9/10 - Uptime
I am glad for using the "Hostinger" Premium Subscription since 2021. It helps me to do my passion with less investment.
Start-Up business with "Hostinger" is one of the best hosting platforms that I have experienced.
I have been using Hostinger for three years. Everything runs smooth but what makes the difference is the live chat and support for any issue you may have. Every problem I had, had been solved immediately and you always feel you can contact a real person 24/7 that will actually help you. Totally recommend it for individuals and developers. The most reliable hosting company I have experienced as a web developer. Your live chat is the best
There was ways great support provided by hostinger. The servers were also most of the stable. Only some times the servers make me awkward showing sudden errors and faults in usage meter. Other than that Hostinger provides a very good hosting service.
Regards,
Zumry
Overview
Hostinger has a rating of 2.7 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 9th among Web Hosting sites.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
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- Kaunas, Kauno apskritis, Lithuania
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hadyia,
Thank you for taking the time to share your experience with us. Your feedback is invaluable in helping us identify improvement opportunities so we can do our best to deliver a solid and reliable service.
We investigated this situation and noticed that auto-renewal was active in your account, and the hosting renewal was triggered. It is always possible to check the status and deactivate it inside the hPanel and, to make sure our customers have all the time needed to deactivate it if they don't wish to proceed with it, we also notifiy them in advance via email. If you have any further thoughts you'd like to share with us, don't hesitate to do so via quality@hostinger.com. After all, without our customers' feedback, we wouldn't be able to improve.
Best wishes,
Team Hostinger