How would you rate IRS.com?
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Ohio
1 review
0 helpful votes
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Irs website
April 25, 2021

Our tax dollars are being wasted. The irs website and their account setup is completely useless. Very easy to get locked out for 24 hours before you can try again. Their "alternative" solution is get verification through snail mail which will take 10 days. Welcome to the 19th century irs.

Date of experience: April 25, 2021
New York
18 reviews
8 helpful votes
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IRS Identity Scam
June 26, 2024

Sure suckers, share your Social Security number with this site & watch what happens.
This ain't the U S government site.
They will sell your identity on the dark web.

Date of experience: June 26, 2024
Lithuania
1 review
0 helpful votes
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Lazy people
April 4, 2019

They are very lazy, never work, if you call, and if they dont wanna help with your question, because its too complicated for them, they just drop your call. If you call and lady with ID number ********** answer, be aware that your call will be dropped.

Date of experience: April 4, 2019
Missouri
1 review
2 helpful votes
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MEHH... anger
April 15, 2020

The website for mobile does not exist, and the interface becomes impossible to navigate, do to the popups not responding to my touch interface. The 2 star is a 2 and not a 1 because it saved my progress when moving to a desktop.

Date of experience: April 15, 2020
Missouri
1 review
0 helpful votes
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Why is it taking so long to get income tax from USA when family. Work just to pay rent and bills and have very little help when food stamp offices won't help most that need and people starving for food and drink just to get buy depending on there taxs that have pay in and it s just like this why is the USA killing there own

Date of experience: February 21, 2019
New Jersey
1 review
1 helpful vote
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If you don't have the correct information or you have the correct information they lock you out. There is no support over the phone either. You get locked out and that's it. They can't help you through the IRS employees either. God forbid you call and have to go through the spaghetti of phone options guided to make you not want to continue. This is what happens if you gave people universal income. They get lazy and complacent and stop working efficiently. Why help the people calling if they can get paid the same and sit on their $#*! while the government downsizes their job because they make themselves obsolite.

Date of experience: October 2, 2018
Texas
2 reviews
0 helpful votes
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Stupid morons
April 6, 2021

It's is a joke $#*! backwards this has to be the dumbest group of so called government employees ever they can't answer questions and their so called tools are worthless idiots and monkeys

Date of experience: April 6, 2021
Mississippi
2 reviews
3 helpful votes
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For years I have a such a difficult time requesting copies off of the IRS website. Not only does it need refreshing but it needs a serious wellness check! A website that contains such vital documents and information should NEVER contain such error and MISHAP!

Date of experience: March 1, 2019
New York
51 reviews
33 helpful votes
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Not IRS dot Gov
November 13, 2023

Carefull,... this is not the USA Internal Revenue site.
Who would enter their SS# into this third-party platform?
Maybe for people who are too stupid to read the URL name.

Date of experience: November 13, 2023
Arkansas
1 review
0 helpful votes
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Not helpful
January 27, 2017

I work in a Financial Aid Office at a university, so I have to deal with the IRS a lot during my day. It's NEVER an easy process! They will tell you simple instructions on how to do something or request something, but then when you try to do it it doesn't work. I have been attempting to retrieve an copy of my tax return transcript and everytime I try to create an account it says "Your account has been disabled. Please call ***-***-****." When I call that number it doesn't even give me an option close to what I need to do and there is no option to speak to a representative.

This year any student and/or parent that did not work in 2015 has had to request a Non-Filing Form from the IRS, but when students and/or parents try to request a form the IRS representatives don't know what the student and/or parent are talking about or the IRS sends them the completely wrong form. I have never been so disgusted with something/somebody in my life.

The IRS needs to train their representatives better, they need to make their website easier to use, and they need to make more options available for when you call.

Date of experience: January 27, 2017

Overview

IRS.com has a rating of 1.3 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. IRS.com ranks 56th among Tax Preparation sites.

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