FreeTaxUSA

Filing late in a hurry, took a chance on this software. It seemed to work, all data entered, preview looked ok. I just needed it to print so I can mail it. It prints an empty form.
Wasted an hour with this garbage. Not free, charges $15 for state. Says it will print but it wastes paper and ink on an empty form. This site would get a lower review if allowed.

I'm a young adult, filed my own taxes for the first time last year. I used FreeTaxUSA. I didn't have much of an idea what I was doing, but this service held my hand the whole way. It'll ask you ALL the questions you need to maximize your return and feel confident you're not missing anything. Anything you don't understand, it'll have a little "?" question mark to click on that gives you all the details. I will say, you will need to be proficient in reading comprehension and have the patience to take your time with it. Other people in these reviews seem to be victims of their own human error. I've once again used this site this year, and it went off without a hitch. I specifically took the time to write this review because I love it so much, it makes tax season practically stress free.

I usually pay hundreds of dollars for our taxes to be done every year and never fails there's more than a few people sharing how much money they saved "doing my own online... It's super easy..." So I used freetax USA highly recommended from the IRS too! Its been over 5 months and still no refund. Ive gonna letters about id verification and refund is being reviewed, I reached out to freetax USA for help since I thought I added it on just in case turns out they have no idea and can't help. Never use this company horrible and you'll be left in the dark and it's seriously affecting me mentally because I've put my family in a financial bind and the burden of using this company is making me suicidal. God awful feeling knowing I've caused my family to struggle because I trust a company to complete my simple 1040 return.

These pieces of trash have no phone number because someone, like me, would call them every day to remind them of how worthless they are. They charged my card just to let me know afterwards, that all they could do is give me a print out. I am reporting it to my card company on Monday as theft. If my card company decides to pay it, that is up to them. Maybe if enough people reported this, the card companies would notice the pattern. This is a scam site. I will be posting this on yelp too, under at least four accounts. Does anyone else have any ideas on how I can hurt this company? Are there any other websites where I can try to convince people they are scam artists?

We are a typical retired couple. Our taxes include social security, W2 income, stock sales, mutual funds, home interest payments, etc... nothing overly complicated. I used TaxAct/TurboTax for over 20 years and was not dissatisfied, but they kept increasing their charges, so I looked for another provider. Let's just say that I am glad I did! I uploaded my prior year taxes (pdf file) and everything came across without error! I found the web interface to be easier to use than TaxAct and I was not charged extra for having investments. Assuming everything comes back with IRS approval, I will be back again next year. Great product!

They've somehow decided to send cashiers checks instead of direct deposit, through some 3rd party, although I set my refund for DD (and all of my banking info is correct). A $30 "check reissuance fee" has been taken from my refunds, on top of $40+ they've already taken--and of course I haven't received my refunds although they were posted on 2/22. Absolute scam, this is criminal.

I helped my grandson do his taxes on this website. When we were done, I said well he would get a $63 return. Next thing you know we're being told his refund will be $22 because they took $41 for the state taxes which we never approved having done And they never even processed the Pennsylvania State return after they took the money and we still have not gotten his tax refund. Stay as far away from these people as you can because they rip off artist and they will never get back to you after you contact support.

This is the second year I used this site. Last year worked ok, but this year it will not let me show that my Schedule C net is not subject to Self-Employment tax. I am a notary, and that income is exempt from SE tax. Also, it computed deprecation on my car incorrectly. I am a retired tax professional, so I don't need tax help, but you can't even get hold of them regarding technical problems with their website.

I paid the $14.99 upfront and that was a mistake. I tried to login to the account and it's giving me an issue with that. My federal taxes wasn't filed and the fee was to file my state taxes but that didn't happen. It's too much. Don't use this site please