Was sent a faulty scooter worked once and never worked again tried to contact I hoverboard with no response though emai for 3 months I tried a few different email addresses before finally getting a reply saying they would send me a replacement battery but I would need to pay 50 pounds towards the postage even tho they do free postage on there website they refuse to fix it without me covering the cost even though it's still in warranty I have also called there contact number goes to voicemail and a call back never comes. My emails are now being ignored there is no customer service they just take your money send you faulty goods and leave it at that. Worst company I've ever came across.
I have never left a bad review like this before, for any other company, but I feel compelled to as I have had an absolutely terrible experience with ihoverboard. I bought a hoverboard from them for my daughter and it stopped working after about 20 minutes of using it around the house and wouldn't charge. I asked for a replacement, which they eventually agreed to, but only if I paid for the postage. I refused and asked for a refund but again they wouldn't accept paying for postage for me to return the item. This went on for weeks of them stalling and sending unclear emails. They eventually told me I was now over the 30 day limit and they wouldn't accept a return or give me a refund. I am now looking into taking legal action against them and letting people know how they treat their customers. I have never received customer service like it. What they've done is actually criminal, hence the legal action, and I would advise you to avoid ihoverboard like the plague.
Got an ihoverboard for my son for Christmas - it worked for less than one day! It took IHoverboard weeks to finally admit theres a known motherboard fault and they've been messing me about ever since. First said I'd have to open it and got a new motherboard myself, then said id have to pay another £20 for a replacement unit, now they're offering to refund if I pay to return the faulty model. Avoid at all costs, this company does not uphold UK legislation, I've had to submit a dispute to my credit card company…
Avoid this company at all costs... They have taken my money and even after providing screenshots of order number, paypal transaction and paypal activity report all clearly showing purchase they have not sent item and I am having to open a Paypal case which takes time meaning a little boy might miss out at xmas as I need the refund to buy elsewhere. Do not buy from these people. They ignore emails and never answer the phone. Terrible service. You have been warned
Ordered 2, ones I ordered out of stock did not find out until I had paid and messaged them to find out where my order was. Replacement boards were sent and received both faulty one had never worked one just stopped after a month. No repair or refund unless I pay out of my own money to send the boards back to Germany!
In the beginning I was thinking about to purchase the kid scooter but later I decided to give the adult scooter a try. This scooter is not only for adults with kids over 12 years old they able to play with it. Easy to assemble this time of year is not to hot not too cold about right temperature to play outside. We all enjoy this scooter we will purchase another again.
Bought hoverboard for my son for Christmas, board kept round and round, he end it falling off and really hurting himself. Contacted sales and was asked to send video in, as soon as they received video and realised they sold faulty hoverboard just decide to ignore us... Wish l checked their reviews before buying... another company out there to just scam people!
A good purchaseThis hoverboard is so cool, my little brother's not the most coordinated kid so I'm sure the self balancing mode its got helps quite a bit. He moves around really quick on it too, I'm surprised how fast it rolls. Can't get him off it, he takes it down to the store all the time. Seems to run great along the sidewalk. I'm really happy with this purchase it made for an awesome birthday gift. Recommend it.
My daughter loves it! She was surprised that the speaker is as loud as it is. She was using her cousins before so she did not have any issue with learning to use it. It was ready to use right out the box. I am not disappointed at all with this purchase and the price was good. Thank you for making this product so affordable.
I will never ever ever buy anything from **iHoverboard.co.uk** again - totally unreliable seller with appalling service!
Absolutely the worst customer service I've ever dealt with in my entire life! Shockingly unprofessional, incompetent, ignorant, useless and helpless. And frankly speaking, incredibly stupid liars! The Iscooter i bought from them never arrived. They failed to deliver my order and refused to take any responsibility! I never received any refund either!
By far the worst buying experience I've ever had!
I can't believe they are still in business…
Overview
Ihoverboard.co.uk has a rating of 1.5 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ihoverboard.co.uk most frequently mention and customer service. Ihoverboard.co.uk ranks 9th among Hoverboard sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members